Job Description
Job Description
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products.
Operates the point-of-sale system, copiers / printers, and other store equipment. Other duties as assigned. We are looking for someone who is friendly, enjoys helping customers, has extreme attention to detail and is a quick learner.
The Ideal Retail Customer Service Representative Candidate Will Have :
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid drivers license required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
- Notary Public certification preferred
- Ability to pass a background check
Retail Customer Service Representative - Daily Tasks :
- Assists customers with shipping and packaging services, printing estimates / orders, and other services offered by franchise owner
- Assists customers with their product and service need in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Opens and closes the center, cash register, and other center systems
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes
- Captures, complete tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements :
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in-person
- Must perform all duties in a safe and efficient manner
- Must be able to pass a backrgound check
Apply today!
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