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IT Service Desk Technician

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for an IT Service Desk Technician in Canada.Key Responsibilities : Triage, troubleshoot, resolve, and escalate service desk requestsManage accounts, access lifecycle, asset, and license managementMaintain internal knowledge base, playbooks, and monitor automation workflowsRequired Qualifications : 1-3 years of IT support and service delivery experienceExperience with asset management, procurement, and SaaS administrationMac OS and MDM experience, along with managing SaaS appsAwareness of no-code automation platformsBachelor's degree in Computer Science, Information Technology, or related field

18 days ago
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