Senior Tech Support Engineer Remote

VirtualVocations
Portland, Oregon, United States
Remote
Full-time
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A company is looking for a Senior Technical Support Engineer - Remote in the United StatesKey Responsibilities : Learning and gaining experience in APIs and cyber security, including the OWASP API Security Top 10Triaging and resolving customer support cases for worldwide enterprise customersEnsuring customer success and maintaining high customer satisfactionRequired Qualifications : 8 years of relevant experience supporting software productsKnowledge in Linux, SQL, containers (Docker and Kubernetes), cloud platforms, and APIsCustomer-focused mindset and responsivenessAbility to communicate professionally and technically with customers and internal stakeholdersWillingness to work on-call shifts when required

30+ days ago
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