Industry Fraud Initiatives Execution - Program Lead

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function.

Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources.

Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

The role requires a proactive, organized, collaborative teammate adept in leveraging industry intel and data to lead Client Protection's participation on key industry initiatives focused on decreasing fraud losses along with improving the customer and employee experience.

The ideal candidate will have a passion for driving projects forward and a background in managing change. The candidate will be a capable storyteller who can link the how industry initiatives play a critical role in driving Client Protection's transformation strategy.

This teammate will work closely with the Client Protection leadership and key partners (channel, product, tech, etc.) across the enterprise.

• Support Client Protection Industry Engagement leadership to build and implement a long and short term industry initiatives that 1)decrease fraud losses and 2)improve the client and employee experience
• Support evolution of routines to better communicate change, drive prioritization, understand and identify risks and ensure partner voice and ownership is included.
• Engage partners across all channels, products and Client Protection to identify competitive analysis and leverage as inputs (and KPIs) to the strategic plan and the projects that deliver improvement.
• Support and lead key projects and deliverables that arise as part of industry forums and end-to-end work groups or initiatives.
• Creation of executive level presentations
• Reduce fraud losses
• Assist in key routines
• Extract relevant data from various sources into cohesive, well organized stories
• Develop an expert understanding of Client Protection and broader LOB, partner KPIs to ensure consistency in how we measure, communicate and track progress
• Identify key business problems, themes and opportunities

Responsibilities :

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Skills :

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

Required Qualifications :

• 1+ year of Project Management experience
• Ability to effectively communicate both verbally and in writing with managers, peers, and business partners on deliverables, timelines, and support needed
• Ability to effectively matrix manage several resources across several businesses within the bank
• Risk management, analytical and critical thinking, attention to detail, work independently to drive projects forward
• Demonstrated ability to work as part of a team and maintain a highly professional attitude are essential

Desired Qualifications :

• Bachelor's degree preferably in Business Admin.
• Project Management certification
• Current or previous experience working within Client Protection Fraud Detection and / or Claims teams

Shift :

1st shift (United States of America)

Hours Per Week :