Description
Position : Full-time, Customer Service Representative
Location : Honolulu
Industry : Insurance
Schedule : Monday through Friday from 8 : 00 am to 4 : 30 pm.
Pay : $20.00 per hour
Parking : Candidates responsible for securing personal parking arrangements
Benefits :
- Pay Cards, Direct Deposit & Weekly Pay
- Medical / Dental / Vision / Prescription (
- Free Online Skill Classes, EAP, Discounts & many more
Job Duties :
- Responds to phone inquiries regarding eligibility, benefits, claim status and other plan information and / or issues in an efficient and timely manner.
- Coordinates benefits with Medicaid and other insurance carriers by phone and processes simple claim adjudication when necessary.
- Provides written responses to Customer Care emails.
- Provides back-up support for Claims Processing with data entry and adjudicate claims up to Level 2 as required.
Job Requirements :
- High School diploma or its equivalent
- At least one-year clerical experience, customer service or sales, or any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
- Preferred experience working in a high call volume work setting.
- Working knowledge of PC applications (i.e., word processing and spreadsheets) highly desirable.
- Requires demonstrated customer service skills and sales ability.
- Ability to maintain focus, attention to detail, and a willingness to own and follow-up with tasks.
- Ability to handle multiple tasks with some distractions while maintaining a high level of accuracy.
- Ability to communicate orally and in writing with all levels of staff, customers, and vendors.
- Ability to handle all information in a confidential manner and in compliance with federal and state laws / regulations (i.e., HIPAA, PHI).
Why Choose Remedy?
As the franchise division of Employbridge, one of the nation’s largest staffing firms and digitally forward workforce solutions partner to companies across the U.
S., Remedy Intelligent Staffing is a national leader in professional staffing and workforce management solutions. For over three decades, Remedy has been assisting Hawaii’s businesses with their staffing needs.
Our strong corporate backing coupled with our first-hand knowledge of local businesses makes Remedy one of the Hawaii’s top staffing firms.
We are dedicated to empowering our associates with the necessary resources and opportunities to achieve their long-term career goals.
As a Remedy associate, you can benefit from our health plan, which includes medical, vision, and drug coverage, with an optional dental rider.
Additionally, we offer a retirement plan, life insurance options for you and your family, software skills training and development opportunities, free college-accredited classes through Penn Foster, employee discounts from major retailers, and more!
Equal Opportunity Employer
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