Office Associate - 1910807
Job Description
Job Description
Job description
WERE YOUR PEST & TERMITE CONTROL HEROES
Safer Home Services is a revolutionary, high-tech approach to pest and termite protection. We employ scientific solutions to provide the safest, most convenient, and most effective pest & termite protection services for homes and businesses in Florida.
We are looking to add another member to our office team.
$13.00-$16.00 / hour
Benefits
- Medical, Dental, and Vision
- Flexible Spending Account
- Pet Insurance
- Mental Health Benefits
- Open Door Policy
- Family Medical Leave
- Promote within
- 401(k) / Matching
- Paid Holidays and PTO
Responsibilities
- Answer incoming calls and provide professional and friendly customer service
- Schedule appointments for current customers and ensure accurate entry of appointment details
- Make outbound calls to individuals who have made online inquiries, setting up initial inspection appointments without engaging in cold selling
- Assist in contacting current customers to remind them of upcoming service renewals and schedule appointments as needed
- Maintain and update spreadsheets with relevant customer information, ensuring accurate data entry and organization
- Collaborate with team members to ensure efficient appointment scheduling and customer service coordination
- Provide necessary support and assistance to customers, addressing inquiries, concerns, and requests promptly and professionally
- Maintain confidentiality and handle sensitive customer information with discretion and integrity
- Assist in other administrative tasks and duties as assigned by supervisors or managers to contribute to the smooth operation of the office.
Job requirements
- Strong computer literacy and familiarity
- Excellent customer service skills and experience in delivering high-quality service to customers
- Ability to pass a background check and drug screen (excluding marijuana)
- Entry-level position suitable for candidates with 1-2 years of relevant experience
- Strong attention to detail
- Effective verbal and written communication skills
- Ability to work independently and collaboratively in a team environment
- Organizational skills to manage schedules, appointments, and administrative tasks efficiently
- Adaptability and flexibility to handle changing priorities and meet deadlines
- Professionalism and discretion in handling confidential information
- Positive attitude and willingness to learn and take on new responsibilities as needed
- Must be authorized to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
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