Service Technician

Job Description

Job Description

Tra Mar, a Crete United Company is expanding our operations and adding new, top talent to our Service team. The Field Service Lead is responsible for assisting in day-to-day scheduling, workflows, technical assistance, addressing customer concerns, helping service manager with billing issues, logistics of equipment replacements, and quality assurance of Service Technicians. They will also be responsible for completing HVAC preventative maintenance, repairs, and equipment replacements. Tasked to troubleshoot, repair, maintain and install commercial HVAC and related equipment. Field Service Supervisor will act and assist in holding technicians to a professional, honest, and cost-effective manner while on customer sites.

Duties and Responsibilities :

• Able to respond to heavy workload of service calls in a professional manner.
• Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation, and recommended next steps.
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time and be able to assist Service Technicians in doing so.
• Ensures customers’ questions / concerns have been addressed after leaving the work site
• Uses proper tools and instruments while troubleshooting
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
• Schedules arrival and departure with customers
• Communicates tactfully to offer suggestions if system problems are caused by the customer
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
• Promptly and accurately completes all required paperwork
• Keeps manager informed of new developments, changes, and customer status
• Assist service manager with any billing questions or issues
• Assist service manager with logistics of equipment replacements i.e. schedule subcontractors, lining out technicians on projects, help oversee project cost versus sale price
• Assist service manager with service repair proposals
• Completes service reports daily; obtains customer signature on all service reports
• Able to demonstrate strong leadership skills

Requirements :

We Offer :

Click this link to learn more about Crete United :

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Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.