Business Implementation Consultant, Marketing

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

The Office of the Chief Marketing & Sales Strategy Officer is seeking a Business Consultant responsible for coordinating and executing risk mitigation activities across Marketing in partnership with the Front Line Management (FRM) Team.

Reporting to the Chief Marketing and Sales Strategy Officer's Chief of Staff, this position requires strong leadership and project management expertise with experience managing multiple projects and critical deadlines across several teams.

The ideal candidate should have working knowledge of Marketing operations to identify and escalate risks associated with Marketing activities and be responsible for driving consistent implementation of 1st line-of-defense risk management across the Marketing organization.

The ideal candidate will assist the FRM team in driving awareness, risk perspective, risk accountability and risk culture throughout the organization.

Responsibilities

Business Strategy - Evaluates current plans, processes, and requirements to identify factors negatively affecting the business unit.

Develops expert strategies and solutions to address identified issues, coordinating business efforts to achieve success.

Work with managers across Marketing to resolve risk issues as appropriate. Partner with the FRM team to assist in driving risk awareness, risk accountability and risk culture throughout all areas of Marketing.

Governance & Execution - Partner with FRM, Compliance, Internal Audit, Legal, IT, Privacy, and other process owners to identify risks, maintain compliance standards, and mitigate risks domestically and internationally.

Coordinate support for control testing and issue management. Develop and timely implement policies, procedures and controls designed to ensure compliance with applicable laws, regulations, and risk management standards.

Manage Marketing risk identification and remediation program for self-identified, internal and external issues in keeping with corporate tools and methodologies.

Ensure adherence within the business to testing schedules to measure compliance with such policies, procedures, and controls.

Coordinate and support process / control owners in maintenance of required compliance documentation as well as internal control practices.

Ensure risk issues and corresponding action items are effectively tracked, remediated, and evidenced. Ensure risk management processes into policies, operating procedures, and standards.

Leadership - Facilitate cross functional teams, facilitate project meetings, develop, and maintain project plans and manage / support solution implementations.

Leads special projects, serving as a resource to wider business unit or organization. Utilizes expertise to provide guidance, feedback, and direction on complex matters.

Assists in the communication of performance results and expected behaviors. Serve as the Business Continuity Plan Manager for the team, ensuring that plans are current, and exercises are executed as prescribed.

Data Analysis - Sources, compiles, and interprets data. Performs complex data analysis, effectively communicating and directing analysis output.

Oversee the execution of risk assessments in partnership with FRM. Oversee the translation of compliance risks into business requirements and assist on mitigation strategies and develop processes / workflows within Marketing to perform control monitoring (tracking of client endorsement, monthly testing of subscription center, etc.).

Qualifications

Bachelor's Degree and 8 years of experience in Business Strategy, Project Planning, and Financial Services industry

OR High School Diploma or GED and 12 years of experience in Business Strategy, Project Planning, and Financial Services industry

Preferred Qualifications :

• 10+ years of relevant marketing and / or risk management experience
• Knowledge of SVB and First Citizens Bank marketing procedures
• Risk management experience within banking
• Ability to predict and proactively mitigate risk
• Proven project management skills with the ability to motivate teams and drive performance
• Experience preparing and presenting executive-level presentations
• Strong interpersonal skills with evidence of working collaboratively across large, complex organizations, including effective influencing skills and a proactive approach to building consensus among complex, diverse groups
• Master's degree preferred

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.

More information regarding our benefits offerings can be found here : https : / / jobs.firstcitizens.com / benefits.