Quality Control Lead - 2nd Shift, M-F 4PM-12:30AM

Quality Control Lead - 2nd Shift, M-F 4PM-12 : 30AM

The Quality Control Lead performs quality control (QC) functions, including checking pallets for construction integrity, identifying mis-picks and misplaced cases.

Quality Control Associate will also work with Inventory Control Clerks to correct all errors and rebuild pallets.

Essential Duties and Responsibilities :

Review individual orders to determine correct quantities, packing, and general accuracy of selected orders.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Complete required level of QC sampling, and required load audit forms.

• Consult with appropriate Supervisor regarding any problems identified in the QC process including quality issues not meeting standards and / or potential safety issues.
• Ability to coach selectors on job quality and efficiency.
• Other duties and special projects as requested.
• Must maintain good attendance.
• Maintain safeguards of confidential company information.
• Works with the Supervisor to investigate customer complaints.
• Performs driver check-in duties by reviewing customer invoices for accuracy.
• Evaluates product returns and determines if product is okay to be taken back.

Additional Responsibilities :

• Involved in training of Inventory Control Clerks
• Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any / all is properly researched
• Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ensures compliance to inventory processes and procedures, and contractual obligations.
• Ability to physically count articles or products on shelves, racks and pallets.
• Utilize computer terminal to properly account for inventory issues, returns, and documentation.

Qualifications :

• A minimum of one (1) year experience in QC role and / or product knowledge required.
• Experience using WMS software a plus (Synapse preferred).
• PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.

Education and / or Experience Required :

• High School Diploma or GED (General Education Diploma) equivalency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and write emails.
• Ability to physically count articles or products on shelves, racks and pallets.

Language Skills Sets :

Must be able to effectively communicate, read, write, and speak English.

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine root cause of problem and determine corrective action.

Computer Skills :

To perform this job successfully, an individual must have knowledge of the Microsoft Office Suite for writing emails and interpreting and / or creating reports.

Physical Demands :

• Must be able to occasionally lift and / or move up to 55 pounds.
• Must be able to stand; walk; stoop; kneel; crouch; or crawl.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor / office environment and required to sit and / or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20 / 20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

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