Sr Service Specialist (Phoenix, AZ)

Job Title : Sr Services Specialist

Work Location : Phoeniz, AZ

Duration : Long-term contract

Hours : Monday-Friday am-pm

Education / Experience Required : High school or equivalent

Job Description & Responsibilities :

• Runs high volume copy machines and performs binding and finishing work.
• Operating high volume document imaging systems.
• Operating document image handling software
• Operating MS Office and Email systems for opening, sending and retrieving files
• Opening, saving and transferring PC files based on established protocols
• Accessing document management systems via established protocols
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and / or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Performs other duties as assigned.

Skills & Qualifications :

• Requires high school diploma, GED and years of experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per client policy.
• Excellent customer service skills
• Good PC skills
• Good organizational skills and ability to prioritize
• Mathematical and filing skills
• Ability to use office machines and technical equipment
• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to - lbs.

and in pushing or pulling machines on wheels, which may weigh up to lbs., in order to move for repairs. Walking between buildings may be necessary.

• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye / hand coordination.
30+ days ago