Field Service Technician (FST)

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician (FST) to join our team in Denver, CO!

UBEO is a distributor / servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers.

UBEO specializes in electronic document management software and integrations.

Department : Service

If you think you are the right match for the following opportunity, apply after reading the complete description.

Reports To : Field Service Manager

FLSA Status : Full Time / Non-Exempt

Purpose

This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.

Supervision

Supervised

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Contacts

Job Related Dimensions

• Technical knowledge / skills
• Analysis (problem identification)
• Attention to Detail
• Business skills
• Communications verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Follow-up

Qualifications

• High School or GED
• Associates Degree or equivalent technical training
• Successful completion of :
• Manufacturer Core Basics
• 2 Manufacturer Training Classes
• 2 5 years industry or equivalent experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand / walk for prolonged periods at times
• Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package and an excellent benefits package designed to meet your personal needs and priorities.

Our comprehensive benefits package includes :

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance
• Pet Insurance
• Pre-paid legal coverage
• A generous wealth accumulation program including a 401(K) Plan w / Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military / veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Remuneration for this role : $15.00 - $33.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

J-18808-Ljbffr