Counter Manager (Full Time) Nordstrom Palo Alto (#422) - Charlotte Tilbury

OVERALL PURPOSE OF THE ROLE : The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand, always demonstrating the 5 P’s : Professional, Proactive, Passionate, Prescriptive, and Potential.

As an ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. This role is responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

The Counter Manager is also responsible for anticipating needs while executing with excellence in sales, events, merchandising, operations, training, and employee development.

Interested in this role You can find all the relevant information in the description below.

MAIN DUTIES AND RESPONSIBILITIES :

Sales : Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).

Lead by example on personal KPI goals and communicate / manage agreed goals with the staff. Responsible for being a specialist among the retail artistry brands while demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

Customer Service : Manage customer queries using sound judgement to achieve positive outcomes. Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team, maintaining Charlotte Tilbury standards in service and artistry.

Extend exceptional customer service beyond the in-store experience.

Team Management : Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives and maintaining a bench for freelance and permanent staff.

Determine individual and team sales targets to meet and exceed plan. Analyze business performance and proactively plan strategy within day-to-day business and events.

Consistently promote the Tilbury Touch to the team and customers, leading by example to promote exceptional customer service.

Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.

Recognize and celebrate great performance.

Operations : Ensure that the counter is customer ready’ from open to close of business. Maintain required inventory levels and accurate stock files, controlling store expenses (i.

e., counter consumables) within budget guidelines. Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.

Maintain technology on counter and raise operational issues for resolution in a timely manner.

Store and Retail Partner Relationships : Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.

Proactively suggest win-win opportunities to drive sales within the store. Schedule team to optimize coverage according to customer flow and maintain excellent counter hygiene standards while adhering to store standards and policies at all times.

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