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EXPERIENCED Front Desk Agent

EXPERIENCED Front Desk Agent

DHS BrandReston, VA, US
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Experienced Front Desk Agent

Come Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight miles from Dulles Airport. Our location is near Reston Town Center and the National Golf Course, making commuting and leisure activities convenient. As an employee, you'll enjoy the satisfaction of providing top-notch amenities to guests, including complimentary buffet breakfast and Wi-Fi, fully equipped kitchens in our suites, and cutting-edge Immersive Spin Bike equipment in our fitness center. Our three meeting rooms and 24-hour market cater to diverse guest needs, ensuring a varied and engaging work environment. Joining our team means being part of a supportive community that values excellence and guest satisfaction, offering you the opportunity to grow professionally while contributing to high-quality guest experience.

Position Summary

Our guests' first impression starts with you! As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay.

Essential Functions

  • Check guests in and out of the hotel according to hotel and / or brand standards.
  • Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
  • Handle hotel phone system. Transfer calls to appropriate departments / guests. Accurately take messages for guests.
  • Take, modify and cancel guestroom reservations.
  • Deal with inquiries, requests and concerns from guests. Coordinate with other departments to fulfill guest special requests.
  • Perform cashier duties. Post phone charges and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain cleanliness of the Front Office area.

Additional Responsibilities

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

    • Skills and Abilities

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment.

    • Physical Requirements

  • Stand and walk for extended periods during the shift.
  • Lift and carry luggage, packages, and other items weighing up to a certain limit (e.g., 50 pounds).
  • Sit, reach, stoop, bend, and kneel as necessary.

    • Work Environment

  • Work in a fast-paced and dynamic environment.
  • Interact with guests, colleagues, and staff members from diverse backgrounds.
  • Adapt to varying work schedules, including weekends, evenings, and holidays.
  • Operate computer systems and other office equipment.

    • Benefits and Perks

    Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

  • minimum 32 hours / week to qualify

    • We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

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    Front Desk Agent • Reston, VA, US