Patient Service Rep. - Primary Care - Remote/Local

A WELL ESTABLISHED MEDICAL PROVIDER HERE IN OREGON STATE IS LOOKING TO HIRE ON A GROUP OF REMOTE PATIENT SERVICE REPS TO JOIN THEIR TEAM.

100% Remote but Candidate must remain within a reasonable distance from Hillsboro for pick-up equipment

1-Step Virtual Microsoft Teams Interviews

Expected Interview Date : ASAP

Pay : $18-20 / hr

Expected Start Date : 10 / 21

Schedule : MUST BE OPEN TO WORKING WEEKENDS

Shift can be between Sunday-Saturday, 8-hour shift between 5am-8pm PST

Equipment Provided - Computer, two monitors, keyboard, mouse, headset, and web cam

Description :

In this position you will perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage.

Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data.

Ensure patient accounts and coverage structures meet standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan.

Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for medical services.

Explain co-pays, cost shares and any other applicable fees.

Day to Day Job Duties :

• This team will be on the phone taking 50-100+ calls a day.
• Will be responsible for answering calls and providing a high level of customer service, having the ability to multi task, and be able to utilize a computer, utilize two monitors at a time.
• On the specialty care customer service team they will be receiving a wide ranges of calls, but the majority of them will be about scheduling / canceling appointments.

Customer service agents will be looking at their guidelines and sending messages over to the clinics to schedule or cancel.

There will be a routing system to transfer patients who may need to speak with a different department or have an emergency.

All team members are provided with a guidelines that gives them details on how to help patients and where to transfer them if need be.

These guidelines are on SharePoint and they go in and click on symptom and then read the information and streamline for calls to other areas.

For example, a patient or member may be calling in about a specialty appointment (optometry, dental or dermatology) or pharmacy and this team will help get them to the correct specialty clinic or department.

Additional Skills & Qualifications :

2 years of customer service experience, (high end ie Nordstrom's / Marriott)

1 year call center experience, ideal 1 year working in a medical office admin type roles

Excellent Communication and Service service skills.

Quick thinker, willing to adapt, strong stress management skills

Computer savvy

High School / GED required

Work From Home Requirements :

• A connection with 20Mb+ download and 8Mb 10Mb upload speeds is REQUIRED.
• Must be able to hardwire to their internet modem and cannot access internet wirelessly.

Workspace Expectations :

• Employees who work from home are required to have a quiet and private workspace in the home. We must protect PHI (Patient Health Information) at all times.
• Telecommuting should not be viewed or used as a substitute for dependent care. To dedicate full attention to work duties, telecommuters must make regular dependent care arrangements while telecommuting.
• This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside within the Portland area during their contract for employment with Kaiser Permanente and cannot travel with their equipment.
• Reps are expected to join training and scheduled meetings with camera on.

Experience Level :

Entry - Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.