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Customer Success Manager, EPM - San Francisco or New York

Customer Success Manager, EPM - San Francisco or New York

PigmentSan Francisco, CA, US
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Customer Success Manager, Epm - San Francisco Or New York

Join Pigment : The Ai Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every teamfrom Finance to HRto build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quoall while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.

As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.

Additional Responsibilities :

  • Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
  • Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
  • Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
  • Lead the development of the Pigment community through thought leadership, events, and developing best practices.
  • Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

Minimum Requirements :

  • BA / BS degree required, MBA or other relevant advanced degree preferred.
  • 3 years of experience in customer success, account management or a similar role within a software / SaaS company.
  • You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.

    • Preferred Qualifications :

  • 5 years of experience in account management, sales, or professional services at a software / SaaS company.
  • Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
  • Experience preparing and delivering presentations targeted to a senior audience.
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting / dashboards to identify trends and improve the customer experience.
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

    • What We Offer :

  • Competitive compensation package, Salary Range : $150,000 - 165,000 OTE
  • We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
  • High-end equipment (based on stock / availability) to do your work in the best conditions

    • How We Work :

  • Thrive Together : We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
  • Never Settle : We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
  • Go For It : We are biased toward action. Every action leads to learning and these learnings get us one step closer to our mission.
  • Be Real, Be Humble : We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
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