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Community Operations Program Manager

VirtualVocations
Olympia, Washington, United States
Full-time

A company is looking for a Community Operations Program Manager to lead social media customer support initiatives.Key ResponsibilitiesOrchestrate social media monitoring and proactive user engagementDevelop and implement global social care strategies to enhance operational efficiencyAnalyze data for program performance evaluation and communicate insights to stakeholdersRequired Qualifications7+ years of program management experience in customer support operationsProven success in driving large-scale improvement initiativesIn-depth knowledge of social platforms and analytics toolsExperience with enterprise social media management platformsTechnical proficiency, including SQL and API usage

19 hours ago
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