Care Ops Project Manager

VirtualVocations
Norcross, Georgia, United States
Full-time
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A company is looking for a Care and Success Operations Project Manager.Key Responsibilities : Configure and manage Gainsight and Qualtrics XM platformsManage Care & Success Ops initiatives and collaborate with the VOC teamMonitor system performance, propose improvements, and assist with system requestsRequired Qualifications : 1+ years of Gainsight experience and 3+ years in Customer Success or Success Operations within the tech industryExperience with Qualtrics XM / Clarabridge, GuideCX, and Genesys Cloud is a plusProven project leadership experience and ability to adapt in a fast-paced environmentAbility to establish relationships and generate buy-in across the businessFamiliarity with basic Salesforce functionality and terminology

21 days ago
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