Job Description
Job Description
KEY RESPONSIBILITIES :
- Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management.
- Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met.
- Maintains and updates web based information system with detail status of projects assigned.
- Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project
- Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system.
- Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages.
- Selects installers; establishes expectations; and monitors and ensures / evaluates installer performance.
- Coordinates and ensures necessary surveys and permits are secured on a timely basis.
- Resolves problems and disputes in the field, including quality, schedule, and financial issues.
- Expedites completion of projects.
- Resolves warranty issues.
- Develops project plans and maintains information on project status (possibly with support of a project assistant).
- Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer.
- Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues.
Ensures proactive customer communications.
- Resolves field issues including punch list items.
- Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes.
- Manages inventory for assigned accounts; prepares forecasts and status reports.
- May provide guidance and training for less experienced Project Managers.
- Performs other assignments as required.
- Complies with all rules, policies, and procedures of the Pattison Sign Group.
QUALIFICATIONS REQUIRED :
- AS or BS in business, engineering or a construction-related field, or equivalent work experience in construction-related project management or other people / asset management.
- 2-4 years professional work experience in managing people or assets (construction-related purchasing or project management preferred).
- Proficient in reading blueprints and comfortable with viewing AutoCAD.
- Should have strong aptitude for detail and an unwavering commitment to quality
EXPERIENCE REQUIRED :
- Comfortable and capable of climbing ladders and being on building roofs performing surveys and as needed aiding in the installation process
- Knowledgeable of customer service and installation processes or have experience in the following : forecasts, quotes, orders, installation, and billing. ·
- Strong knowledge and skills in field activities and installation management. ·
- Requires exceptional interpersonal and project management skills. · Ability to learn new and varied assignments. ·
- Ability to effectively handle non-routine subcontractor issues and communications. ·
- Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision. ·
- Must have personal computer skills (preferably Microsoft Windows, Word, Excel, Outlook, and Microsoft project or similar packages).
- Business maturity / acumen, confidence, and a high degree of personal motivation and energy (pro-active).
- Project Managers
- Director of Architecture
26 days ago