INSTRUMENT SERVICE SUPERVISOR

Job Description

Job Description

Description :

Visionix USA is the North American provider of highly automated eye examination and optical technologies including Optovue, Briot, Weco, and Visionix brands.

We are part of the Visionix Technology Group, a global innovation leader in the vision care technology market and the pioneer in wavefront technology.

Our goal is to help eye care professionals start their practice transformation to promote scalable workflow efficiency and improve the overall patient experience while maintaining clinical best practice standards.

Requirements : Scope :

Scope :

Manage activities of instrument service technicians. Manage communications pertaining to instruments that are returned from customers and sales demonstrations / marketing equipment.

Provide up-to-date status on repairs, responding quickly to customer down’ situations. Manage service inventory to an appropriate level to support customer requirements.

Manage non-conforming returned component items that need to be further returned to the OEM manufacturer due to defects, etc.

Responsibilities :

• Identifies work procedures, prioritize workflow and communicate priorities effectively with instrument return technicians and clerks.
• Follows existing product manufacturing instructions for all relevant revisions (service history).
• Issues written and oral instructions to area employees and other non-area employees as needed to support instrument repair schedules.
• Identifies workload for the Instrument Service area. Working with new build’ production to shift personnel between the areas, when additional personnel is required in the other area.
• Examines work for accuracy, neatness, and conformance to policies and procedures.
• Assures accurate DHRs enforcing good document practices.
• Trains department employees to relevant procedures or arrange such training with the manufacturing engineering department where train the trainer’ might not be effective.
• Examines and compares returns with original records to assure that information such as quantity, type of defect, and date on invoice are considered in the warranty evaluation (and non-warranty determinations).
• Enters information into company databases (Sales Force.com, Oracle, etc.)
• Studies and standardizes procedures to improve efficiency of workers.
• Monitors technician’s productivity, efficiency and accuracy for all processes.
• Assists employees with work process problems, finding solutions or obtaining engineering assistance (etc.).
• Works closely with the technical service department to solve problems and communicate status.
• Tracks all inventory transactions made through returns process in the company ERP system.
• Evaluates work orders during repair and at the time of closure to assure that proper repair costs for time and materials are accounted for.
• Trends work order repair costs in order to budget future repairs.
• Evaluates cycle count results, taking corrective measures to preclude reoccurrence of problems.
• Reviews excess and obsolete inventory, scrapping unusable items in a timely manner.
• Reviews min / max levels for components and assemblies to reduce stock-outs.
• Works with the complaint handling department to trend and review complaints in a timely manner, providing technical details to the RA / QA group.
• Enforces proper cGMP and ISO compliance in the Instrument Service area.
• Publishes daily and weekly reports regarding status of available refurbished inventory and status of specific customer repairs.
• Other duties as assigned by Manager.

Requirements :

• B.S. Degree or equivalent experience.
• AS in Manufacturing Engineering a plus.
• 4 plus years of related instrument related / RMA repair management experience at technical companies.
• Medical manufacturing experience desired.
• Ability to read, analyze and interpret written instructions.
• Ability to present information and respond to questions from all management teams.
• Ability to add work with technical math.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions, both oral and written.
• Computer literate and knowledge of Windows, Word and Excel, SFDC.
• Significant ERP experience, SAP preferred.
Job Type :
• Full-time
• Full-time
Benefits :
• 401(k)
• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
Schedule :
• Day shift
• Day shift
• Monday to Friday

Visionix USA, is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.