Shift Leader

Job Responsibilities :

• Lead the team, ensuring food is made accurately and delivered to customers in a timely manner.
• In charge of shifts and delegating tasks.
• Show exemplary knowledge of the job and excellent customer service.
• Address customer complaints politely, ensuring customer satisfaction.
• Accept deliveries, ensuring they are complete and correct, or issue refunds as necessary.
• Communicate with managers / owners about inventory status, including timely arrivals and completeness of orders.
• Check daily petty cash and go to the bank for change if needed.
• Restock the register nightly for the correct change.
• Communicate with managers / owners about employee performance, including strengths, weaknesses, and customer service.
• Manage the break schedule, ensuring employees arrive on time and take appropriate breaks.
• Attend management meetings.
• Communicate new ideas to managers / owners for improving efficiency, safety, and recipes.
• Assist with interviews, evaluations, and training.
• Memorize training material and explain the health benefits of ingredients and food to customers in an informative manner.
• Maintain cleanliness of the front lobby and outside area, checking every 15 minutes.
• Provide excellent customer service, including being positive, polite, and informative, while giving accurate wait times.
• Assist and ring up guests, answer phone calls, and take orders over the phone.
• Have thorough knowledge of food and recipes, following them to prepare food in a timely and sanitary manner.
• Prep food according to proper procedures.
• Continuously clean the kitchen and lobby.
• Organize deliveries and keep everything tidy.
• Wash dishes and organize them appropriately.
• Communicate with staff to ensure all orders are made correctly and timely.
• Carry out food to customers.
• Inform managers about schedule needs in a timely manner.
• Arrive on time and take appropriate breaks.
• Complete all opening and closing duties.
• Perform additional tasks as requested by your manager.
• Follow sanitation guidelines.
• Stock and rotate food.
• Adhere to safety procedures.
• Implement cost-cutting measures.
• Work collaboratively as a team.
• Communicate effectively with coworkers and managers.

Requirements :

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• Become food certified.
• Ability to handle basic computer tasks and POS systems; manage cash and credit card transactions.
• Follow health, sanitary, and safety requirements.
• Must be able to stand for long periods, occasionally lift heavy boxes, move quickly, and maintain a sense of urgency.
• Maintain a clean and professional personal appearance.
• Come to work with a positive attitude and a willingness to work well with others.
• Demonstrated leadership abilities.

About Vitality Bowls :

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients.

Our menu also includes antioxidant-rich smoothies, juices, salads, and more, without any ingredient fillers such as ice, frozen yogurt, or artificial preservatives.

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