Product Support Specialist - Florida Territory

Description

Position Title : Product Support Specialist

Location : Florida

Reporting to : Regional Product Support Manager

Travel Required : 70%

This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.

This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.

This covers the full scope of Aerial Work Platform (AWP) material and lifting equipment manufactured by the company.

Main Duties and Responsibilities

Identifies and resolves customer concerns with Terex AWP products

Assists customers with their service training needs and information

Assists engineering as requested with the improvement and development of AWP products

Assists all customers with the safe and proper operation

Assist with Terex Product Safety upon request

Requires up to 70% travel (fleet vehicle provided) in the territory of Florida

Required Qualifications

Must be located in Florida

High school diploma or equivalent

3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

Must have strong interpersonal and communication skills

Must have strong computer skills

Valid driving license with clean driving records

Knowledge of construction equipment

Preferred Qualifications

Excellent problem-solving skills

Great attitude and high energy

Excellent learning and training skills

Can work independently or in a team environment

Detail oriented with strong problem-solving skills

The ability to manage multiple tasks despite frequent interruptions

Strong orientation towards quality, safety, and continuous improvement

Job knowledge and experience in the AWP industry, and / or related experience in field-based customer product support

Hands-on knowledge of Genie product line is desirable

Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)

Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $79,000 - $90,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.