TITLE : Customer Center Specialist
LOCATION : Renton, WA
SHIFT : Day, Swing, and evening shifts available
PAY : $26 - $34 / hr.
TYPE : Contract / Contract to Hire
BENEFITS : Medical insurance, 401K, sick leave as applicable by state law, and EAP.
ROLE & RESPONSIBILITIES
We are seeking a Customer Center Specialist for an leading fleet vehicle manufacturing company. This role will deliver exceptional service to customers by identifying and deploying resources.
This would be a great opportunity for someone with excellent customer service experience looking to join a reputable company with great growth opportunities!
- Answer incoming calls in a timely manner determining and deploying the appropriate service resource.
- Monitor job progress and provide timely updates to customers.
- Documents thorough details of each accident and its activities.
- Collaborate with various team members simultaneously to ensure that appropriate actions are being pursued.
- Provide feedback to dealers, customers, and appropriate internal teams.
- Support service scheduling and contract maintenance for vehicles.
ESSENTIAL QUALIFCATIONS
- Bachelor's degree or actively pursuing, preferred
- At least one year of demonstrated customer service experience
- Excellent communication skills and demonstrated emotional intelligence
- Proven ability to deal rationally with customers in high pressure situations
- Reasonable mechanical aptitude (specific vehicle knowledge desirable)
- Good organizational skills with ability to effectively prioritize
- Self-starter who is effective working under limited supervision
- Ability to work a flexible shift including nights, weekends, and / or holidays
BONUS QUALIFICATIONS
- Bilingual (Spanish, French or Punjabi) a plus but not required
- Experience with Salesforce or other CRM experience desired
WHY AVERRO?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward.
We live by our ethos : Be Curious Build Trust Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim Your Ascent.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Customer Service Representative
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washin...
Provider Customer Service Representative
A company is looking for a Provider Customer Service Call and Chat Representative. ...
Customer Service Representative - State Farm Agent Team Member
As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. James Miller III - State Farm Agent is searching...
Healthcare Customer Service Representative
A company is looking for a Healthcare Customer Service Representative to join their team in a fully remote capacity. ...
Customer Service Representative I (Facility Attendant)
Position requires continuous decision making, interpersonal skills, customer service, use of discretion, and the ability to read, write, understand, and speak English; occasional problem analysis, negotiation, independent judgment and/or action, train/supervising, and. Hours: 0- 19 hours per week, d...
Customer Service Representative - State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Provide prompt, accurate, and friendly customer service. We seek an energetic professional interested in helping our business gro...
Customer Service Representative, Medical Store
Other responsibilities include, but are not limited to:Greet customers in a professional and enthusiastic wayAnswer telephone calls promptlyRoute patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and servicesManage a large amount of in...
Tech Campus Customer Service Representative 2 (GSAM) - $30/hr.
SUMMARYThe GSAM Customer Service Representative 2 (CSR2) works directly with the customer either in person or via email correspondence. Position: Global Security Access Management (GSAM) Customer Service Representative 2Reports To: GSAM Operations Assistant ManagerLocation: Redmond, WAFLSA: Non-Exem...
Customer Service Representative
WaFd Bank is hiring a Customer Service Representative (CSR). As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Great attention to detail and providing accurate...
Customer Service Representative
Required immediately, our Kent Branch is seeking a full time Customer Service Representatives for our showroom!. The Showroom Consultant/CSR is responsible for completing estimates for customers for potential products or services. Provides a positive customer experience by qualifying, educating and ...