Operations Manager

Job Posting Title : Operations Manager

Operations Manager

Department : Treasurer's Office

Treasurer's Office

Location : 415 SILVER AVE SW

415 SILVER AVE SW

Pay :

$67,766.00 - $106,517.00

Closing Date : 10 / 24 / 2024

10 / 24 / 2024

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses.

In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits.

Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities;

remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

FUNCTIONAL AREAS

GENERAL

The Operations Manager is responsible for overseeing, managing, and supervising multiple functions and personnel in operational sections.

This role includes coordinating administrative, budgetary, financial, and customer service functions, and providing staff assistance to senior leadership.

The Operations Manager will ensure effective resource management, coordinate with external agencies, vendors, the public, and oversee the successful completion of special projects and other departmental initiatives.

TREASURER'S OFFICE

Operations Manager will manage and supervise all personnel and functions of the Administrative Section for the Treasurer's Office.

Oversee administrative, budgetary, financial and customer service functions. Manage, plan and coordinate resources of the specific operational section.

Coordinate with other department sections, outside agencies, vendors, and the public. Provide highly responsible and complex staff assistance for the Treasurer and Deputy Treasurers of the Treasurer's Office.

BEHAVIORAL HEALTH

Operations Manager will perform professional and technical duties pertaining to all operations of the department's substance abuse and behavioral health programs.

Manage professional and technical programs related to the department responsible for the daily supervision of operations, personnel, and oversight of program functions.

Responsible for oversight of vendors and reporting to agencies.

HUMAN RESOURCES

Operations Manager will oversee and supervise the Special Projects Coordinators, clerical staff, and functions of the Human Resources Department.

Coordinate and oversee special projects; and oversees administrative, budgetary, and financial functions for managing, planning and coordination of resources of the specific operational sections, outside agencies, vendors, and the public.

Provide highly responsible and complex staff assistance to the Human Resources Director.

CONSTITUENT AND SUPPORT SERVICES

Operations Manager will oversee and manage the Printing & Graphics and Business Center sections of the department. Coordinate and assign all design projects;

oversees administrative, budgetary, and financial functions for managing, planning and coordination of resources for the specific operational sections, outside agencies, vendors, and the public.

Provide highly responsible and complex assistance to the assigned Director.

PUBLIC SAFETY

Operations Manager will oversee and supervise the Special Projects Coordinators, Program Coordinators, clerical staff, and functions of the Health and Public Safety Division Support Department.

Coordinate and oversee special projects; and oversees administrative, budgetary, and financial functions for managing, planning and coordination of resources of the specific operational sections, outside agencies, vendors, and the public.

Provide highly responsible and complex staff assistance to the Deputy County Manager for Health and Public Safety.

EMERGENCY COMMUNICATIONS

Operations Manager with oversee the day-to-day operations, planning and coordination of the communications floor. Will perform as the Emergency Communications Director in his / her absence when directed or the Director is absent

DUTIES AND RESPONSIBILITIES

GENERAL

1.Supervise and manage staff and oversee daily operations, ensuring effective communication, coordination and execution of tasks and projects.

2.Direct administrative, budgetary, and financial functions within the designated operational sections. Plan and coordinate resources efficiently to support department goals and maintain smooth operations.

3.Oversee special projects and program functions. Ensure successful management and delivery of projects while maintaining compliance with relevant guidelines and standards.

4.Manage relationships with vendors, outside agencies, and other external entities. Facilitate communication to ensure alignment with departmental goals and organizational objectives.

5.Provide staff assistance to senior leadership, address high-priority issues, and contribute to strategic decision-making processes.

BEHAVIORAL HEALTH, HUMAN RESOURCES, CONSTITUENT AND SUPPORT SERVICES

1. Oversees overall direction for the day-to-day operations in the administrative section to include management and supervision of personnel, staffing, hiring recommendations / decisions, training, assigning and evaluating work and administering disciplinary actions as needed.

2. Assists the Director in the development, justification and administration of the department's annual operating budget;

provides data and forecasts additional funds needed for staffing, equipment, materials, travel and supplies; monitors expenditures and approvals, acts as grant liaison.

3. Prepare ad hoc, monthly and annual budget and financial reports.

4. Serve as the primary point of contact on internal / external audit activities.

5. Monitor contracts to include invoice processing, purchase order increase / decrease recommendations, contract amendments, contract dates and / or extension recommendations.

6. Plan, develop, implement and administer the department's fiscal policies; to include procurement regulations.

7. Manage and coordinate special projects, to ensure completion while adhering to set time-frames.

8. Responsible for conducting administrative and research studies on a wide range of subjects as assigned, affecting the administration and operation of the department.

9. Assist constituents with concerns and will coordinate process improvement initiatives, make referrals to the appropriate department, office or entity and work together with other county departments and / or outside agencies for resolution.

10. Works to prepare written responses to internal and external customers and other county departments and / or outside agencies to address inquiries concerning department operations, and services.

11. Identify suitable areas of strategic improvement, develop plans to initiate improvements, coordinate implementation of those plans and monitor and report on results.

12. Responds to routine inquiries for information.

13. May serve as travel liaison for the department to include preparation, tracking and reconciling all travel requests and completed travel.

14. Manages department internal and external communications and public relations. Promotes the department and speaks to others about the department programs, activities and services.

Strengthen collaborative working relationships between external groups and the department to accomplish organizational plans and initiatives.

15. May serve as the liaison between the various Department(s).

16. Performs duties of lower-level classifications, as needed in emergent situations, to provide adequate coverage and customer service.

17. Incumbent(s) in this classification may handle sensitive and / or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.

18. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.

19. Perform other job related duties as required or assigned.

TREASURE'S OFFICE

1. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects.

Communicate findings to taxpayers and prepare reports for department administration.

2. Research, prepare, and complete necessary documents and / or tasks for bankruptcy cases, splits and combines, and delinquent notices.

3. Maintain confidential taxpayer files and documents.

4. Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.

5. Monitor and verify source documents in processing tax and miscellaneous payments.

6. Calculate interest and penalty charges on delinquent accounts.

7. Research and prepare payment adjustment forms for tax refunds and re-applies.

8. Perform tax prepayments. Research and prepare tax release documents for Manufactured / Mobile home releases.

9. Process Plat tax payments, which require research to ensure validity of documentation before Plat receives final authorization.

10. Respond to tax roll and tax related questions both orally and in writing.

11. Review and verify system entries and information on data processed reports.

12. Perform varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, clerical, microfilming, and coverage tasks.

13. Assist in the training of personnel.

14. Incumbent(s) in this classification may handle sensitive and / or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.

15. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.

16. Perform other job related duties as required or assigned.

EMERGENCY COMMUNICATIONS

1.Plan, organize and supervise day-to-day operations of the communications floor.

2.Serve as primary records custodian, supervising CAD / IPRA requests, and general file maintenance.

3.Assist coordinating 9-1-1 emergency communications activities with other public safety entities and organizations.

4.Interface with tow companies and develop rotation schedules.

5.Develop, maintain, and evaluate procedural standards.

6.Act as Emergency Communications liaison with the Sheriff's Office and Fire Department.

7.Coordinate with the Information Technology Department and vendors to resolve technical issues.

8.Assist in budget planning and analysis of dispatch operations.

9.Oversee audiotaping all telephone lines and radio transmissions.

10.Conduct analysis of operations and prepare reports as required.

11.Assist in answering 9-1-1 calls when necessary.

12.Assure that quality assurance issues are addressed.

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

MINIMUM QUALIFICATIONS

Bachelor's Degree in Public Administration, Business Administration, or related field, and six (6) years of work experience in related field, plus two (2) years in a supervisory role.

Any equivalent combination related to education and / or experience may be considered for the above requirements.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following :

1. Employee must successfully complete the post-offer employment medical examination and background investigation.

2. Employee must comply with the safety guidelines of the County.

3. Employee must complete required FEMA training(s) as assigned to position.

4. Employee must complete required Supervisor classes if applicable.

5. Depending on assignment, some positions in this classification may require possession of a valid New Mexico driver's license by employment date and maintain while employed in this position.

BEHAVIORAL HEALTH ADDITIONAL REQUIREMENT

1. Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at Bernalillo County Behavioral Health Services will be required to complete a caregiver criminal history screening for all caregivers.

Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.

WORKING CONDITIONS

1. All essential duties are performed indoors.

2. Duties are performed in a temperature-controlled environment.

3. Duties are performed on an even surface, which may be carpeted or tiled.

4. Working surface is typically dry.

5. Employee primarily works alone, with or without direction from supervisor.

6. Ability to meet multiple task deadlines.

7. Flexible work hours may be required.

EQUIPMENT, TOOLS AND MATERIALS

1. Equipment typically used I the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, photocopy machine, fax machine and calculator.

2. Materials and products handled while performing essential duties include files, forms, reports, various documents and a wide variety of basic office supplies.