Job Description
Job Description
Description :
OPENING EARLY 2025*
The Customer Service Representative is responsible for greeting all patients in a friendly, professional manner. The primary duties include registering patients, verifying insurance, collecting payments, communicating via telephone, and communicating with team members and patients.
Job Duties :
- Stand and properly greet patients / visitors entering the clinic.
- Treat patients and co-workers consistent with Patient Plus Urgent Care's Mission and Vision Statement.
- Register and check in patients for visits.
- Verify insurance and collect correct payment.
- Balance and reconcile cash registers, EBO, and Rectangular.
- Reconciles daily receipts within established guidelines as directed.
- Answer phone calls and assist callers by answering questions or routing calls to the appropriate staff member.
- Assist new patients with paperwork, if needed, and periodically update patients on their wait status.
- Monitor the flow of patients, including placing patients into rooms as needed.
- Ensures an adequate stock of front office supplies and proper equipment functioning.
- Always maintain patient(s) confidentiality.
- Treat all patients with the highest respect in all job functions.
- Monitor patient waiting room, restroom, and children’s play area for cleanliness and security.
- Performs other duties as assigned.
Requirements :
Education, Skills, and Qualifications :
- High School Diploma or GED.
- One year of Customer Service Representative experience.
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