IT Project Coordinator

Job Description

Job Description

Salary : Based on Experience

This Position for IT Project Coordinator is in a customer-facing role, overseeing and managing IT projects directly impacting the client or customer.

This role involves coordinating various aspects of the project, ensuring customer requirements are met, and facilitating communication between the customer, the internal IT team, and other stakeholders.

Below is a detailed position description :

Position Overview :

The IT Project Coordinator (Customer Focused) plays a pivotal role in managing and coordinating IT projects that directly interact with our customers.

This role is crucial in ensuring that projects are delivered on time, within scope, and to the customer's satisfaction. The coordinator serves as the primary point of contact for the customer throughout the project lifecycle and works closely with internal teams to ensure that customer needs and expectations are not just met, but exceeded.

Key Responsibilities :

• Project Planning and Coordination :
• Collaborate with customers to understand their IT needs and project requirements.
• Develop detailed project plans, including timelines, milestones, and resource allocation, in consultation with the customer and internal teams.
• Coordinate with internal IT teams, vendors, and other stakeholders to ensure project tasks are completed on time and within scope.
• Customer Communication and Relationship Management :
• Serve as the main point of contact for the customer throughout the project lifecycle.
• Provide regular project updates to the customer, including progress reports, risk assessments, and any issues that may arise.
• Address customer concerns and queries promptly and effectively, ensuring a high level of customer satisfaction.
• Project Execution and Monitoring :
• Track project progress against the project plan, identifying and addressing any deviations from the schedule.
• Coordinate with IT teams to ensure that project deliverables meet the customer's specifications and quality standards.
• Monitor and manage project risks, escalating issues to senior management as necessary.
• Documentation and Reporting :
• Maintain comprehensive project documentation, including meeting minutes, project plans, and status reports.
• Prepare and present project reports to both the customer and internal stakeholders.
• Document any changes to the project scope, schedule, or budget and obtain necessary approvals.
• Budget and Resource Management :
• Assist in managing the project budget, tracking expenses, and ensuring that the project remains within budget.
• Coordinate the allocation of resources, including personnel, equipment, and software, to ensure project success.
• Work with procurement teams to acquire any necessary resources or services for the project.
• Quality Assurance :
• Ensure that all project deliverables meet the required quality standards before they are presented to the customer.
• Coordinate testing and validation activities with the IT team and the customer.
• Address any quality issues that arise during the project and implement corrective actions.
• Stakeholder Management :
• Identify and engage with all project stakeholders, ensuring that their needs and expectations are considered.
• Facilitate communication between the customer, internal teams, and external vendors.
• Manage stakeholder expectations throughout the project and ensure alignment with project goals.
• Training and Support :
• Coordinate training sessions for customers on new IT systems or solutions implemented during the project.
• Provide ongoing support to customers post-implementation, ensuring a smooth transition and adoption of new systems.
• Gather customer feedback and work with the IT team to address any post-project issues.
• Change Management :
• Manage changes to project scope, schedule, and resources in a controlled manner, ensuring minimal disruption to the customer.
• Communicate changes to the customer and internal teams, ensuring that all stakeholders are informed and aligned.
• Post-Project Evaluation :
• Conduct post-project evaluations with the customer and internal teams to assess project success and identify areas for improvement.
• Document lessons learned and best practices to inform future projects.

Qualifications :

• Education : Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience : 3-5 years of experience in IT project coordination or management, preferably in a customer-facing role.
• Skills :
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Proficiency in project management software (e.g., MS Project, JIRA, Trello) and Microsoft Office Suite.
• Knowledge of IT systems, software development lifecycle (SDLC), and IT service management (ITSM).
• Strong problem-solving skills and the ability to work under pressure.
• Certifications : Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification is a plus.

Attributes :

• High level of organization and attention to detail.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing project requirements and customer needs.

Reports to :

The IT Project Coordinator will report to the Senior IT Manager.

Work Environment :

• The role is fully in-office based and must work closely with the internal IT Team
• Occasional travel to customer sites may be required, depending on project needs.

This role is critical for ensuring the successful delivery of IT projects that meet customer expectations and contribute to the organization's overall success.