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Field Service Technician - Industrial Systems

Bizerba
Philadelphia, PA , US
$50K a year
Full-time

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Although Bizerba did not invent the weight, we have definitely paved the way for modern weighing technology.

Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.

Today we operate in 120 countries with approximately 4.500 employees.

As a Field Service Technician in our Industrial division, you will provide service for scheduled jobs, emergency repairs, and installations on equipment such as industrial scales, slicers, x-rays, metal detectors, vision systems, touch screens, and labelers.

You will be the face of Bizerba in your region and must be customer-focused, self-motivated, and possess good analytical skills.

We’re offering this excellent opportunity to attend an 11-week training course in Richmond, VA beginning September 5, 2024, for Bizerba to provide service for select locations ONLY :

  • Richmond, VA
  • Mid Atlantic (DE,MD,PA)
  • Fayetteville, NC
  • Council Bluffs, IA
  • Salt Lake City, UT
  • Denver, CO
  • Los Angeles, CA
  • The ideal candidate should live within a 1-hour radius by car or be willing to relocate. Upon completion of training, you will return to your assigned area*

JOB DUTIES :

  • Perform equipment installations and / or service at various customers locations locally and nationwide if necessary.
  • Perform scheduled work on Preventive Maintenance Programs and Service Contracts
  • Responsible for maintaining a personal parts stock.
  • Annual inventory counts must be within -5% discrepancy.
  • Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls.
  • Perform remote service and e-service.
  • Training skills include ability to perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance Crews.
  • Handle technical correspondence with key customers.
  • Communicate technical issues and problems to head Industrial office and work together on solutions.
  • Prepare, communicate, and publish technical documentations for regular installations and projects.
  • Comply with company objectives as regards to budget goals and profits, and in fulfilling reporting requirements
  • Accurate and consistent logging in ADP and SIS
  • Closing out work order tickets on time with descriptive details
  • Detailed daily reporting of services provided at customers.
  • Timely expense reporting
  • Responsible for proper upkeep and maintenance of provided company service vehicle(s)
  • Responsible for keeping the spare parts in new / sellable condition and safe packaging.
  • Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth.

BENEFITS :

  • Competitive salary from $50,000 / yearly (ask about our discretionary bonus opportunity)
  • Uniforms, tools, and company van provided.
  • On call stipend and food per diem if dispatched overnight.
  • Health Insurance (medical, dental, vision) effective at 30 days.
  • 401K eligibility after 60 days up to 3.5% company match
  • Paid vacation and PTO
  • Short / Long Term Disability
  • Life Insurance
  • Flex Spending and Health Savings Accounts
  • Referral bonus program
  • Employee assistance programs
  • Paid training and relocation bonus Bizerba will provide a relocation incentive of $2,500 to relocate to Richmond, VA. After training is complete, we will also provide an additional $2,500 to move you to your agreed upon location of hire.

Our training program lasts from 3-4 months.

JOB REQUIREMENTS :

  • Associates degree or equivalent from two-year technical school or college
  • Strong electrical and mechanical skills are a must.
  • Able to travel frequently, up to several hours of driving per day possible. Must be open to on call and occasional weekends and / or overnight travel.

Typical travel 50-80% plus overnight. (Food and hotel accommodations provided)

  • Excellent customer service skills as this position acts as the face of the Company.
  • Must possess basic computer skills and knowledge.
  • High level of integrity and work ethic including being energetic, and self-motivated
  • Able to work independently and remotely with project teams.
  • Possess a valid driver’s license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen.
  • 30+ days ago
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