Citation Team Lead, Aircraft Maintenance

Job Description

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.

We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more.

We don’t want you to live to work, we want you to work and live.

What you can expect as a Team Lead, Aircraft Maintenance Technician at West Star :

The Team Leads responsibility is to supervise a team and direct project flow. In addition to human resource skills, this position requires extensive knowledge of engine and aircraft systems, including the ability to troubleshoot in the areas of hydraulic, pneumatic and electrical systems.

This position also supervises the inspection of aircraft or mechanical systems. Job duties will vary each day and will encompass projects as coordinated with the Program Manager.

Will be required to work independently and lead multiple projects. Will have direct customer contact and supervise programs and customer sales.

You will be ESSENTIAL to many FUNCTIONS including :

Team Management : Supervise, mentor, and guide a team of aviation maintenance and services technicians, foster a positive work environment, encourage teamwork, and enhance technician skills through on-the-job training and performance coaching.

Participate in hiring and disciplinary matters while conducting quarterly performance assessments and feedback. Ideal candidate as a successor to the Program or Project Manager and receives mentoring as well.

Program Operations : Provide daily oversight of assigned technicians to include setting technician work schedules and being available to support meeting aircraft deliveries, reviewing time charges and daily manpower scheduling.

Collaborate with assigned Leads to ensure adequate manpower, parts and other resource needs for project success. Partner with other Team Leads to adjust manpower by team to ensure program goals and aircraft schedules are met accordingly.

• Compliance and Safety : Ensure strict adherence to aviation regulations, safety protocols, and company policies to maintain a safe working environment for all team members and customers.
• Quality Assurance : Conduct regular audits and inspections to ensure the highest standards of service delivery and compliance with company quality assurance guidelines.
• Training and Development : Coordinate and conduct training programs to equip team members with the necessary skills and knowledge to perform their duties effectively and build skill proficiency.
• Process Improvement : Identify areas for process enhancement and implement strategies to optimize team workflows, efficiency, and overall productivity.
• Resource Management : Oversee the maintenance of service center tools, equipment, and hangar spaces to ensure adequate availability and proper storage or working order.

Address concerns and needs timely to the Program Manager.

• Reporting and Documentation : Ensure all assigned team members maintain accurate and up-to-date records of activities, to include work orders, R&I forms, parts tags, resolutions, reports, and relevant documentation
• Effectively and clearly communicate (i.e., speak, write, read) in English

What you’ll need to bring with you :

Your Education :

A High school diploma or equivalent, and Airframe and Powerplant License are required. Aircraft specific factory training is preferred.

A valid driver’s license approved for airline travel and / or a valid passport is ideal, but not mandatory.

Your Experience :

5-10 years’ experience on aircraft maintenance.

8 - 10 years turbine aircraft experience.

Experience in supervision of four or more team members

FAA paperwork, work order, and billing process experience

Customer contact experience is preferred

Your Initiative :

We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common.

Leading and providing incentive to other team members as well as dealing with customers directly to include areas of conflict with be the norm.

Your Sense of Responsibility :

Attend work every day as scheduled to include overtime and weekend assignments.

Notify supervisor in advance of shift starting if unable to work.

Must have reliable transportation to get to work each and every day.

Perform all work in accordance with Federal Aviation Administration guidelines.

Follow all company and safety rules during performance of duties.

Maintain customer oriented work habits.

Direct the work and flow of multiple projects.

Supervise team members in daily operations and duties.

Completion of work orders, FAA paperwork and billing items.

Develop, supervise and grow maintenance program on particular models.

Understand and implement regulations and guidelines.

Troubleshoot and evaluate system operations.

Work with others in a professional manner.

Coordinate projects through strong team management skills.