Customer Service Representative
Job Description :
A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy.
Also expected to work with other departments to resolve various customer problems / issues.
Primary Responsibilities
- Provide accurate and complete response to high volume of incoming customer service inquiries
- Process request for quotation by investigating historic pricing and coordinating with the product line manager
- Order Entry / Management new orders, return orders, sample orders, credits, debits
- Maintain backlog to reflect customer requirements, manage all expedite requests
- Handle customer complaints and / or elevate when necessary.
- Coordinate with various other departments to solve problems
- Exercises good judgment within defined practices and procedures to determine appropriate action.
- Build relationships and trust though out the company and with customers.
Job Qualifications :
- Proven customer support experience
- Strong phone skills and active listening
- Customer orientation, ability to adapt to different types of personalities
- Excellent oral and written communication
- Ability to multi-task, prioritize, problem solve and mange time effectively
- Team Player
- Proficiency with MS Office Suite
- College degree
Other Special Skills (Optional) :
- SAP preferred
Customer Service Representative, BWVES
Customer service representative, client care specialist, receptionist, customer service rep, client care, customer service,. Customer service representative, client care specialist, receptionist, customer service rep, client care, customer service,. Customer service representative, client care speci...
Customer Service Representative
Prior customer service experience preferred. This is a customer facing position which will also work cross-functionally with other areas internally to setup, troubleshoot, and maintain ordering accounts. Maintains knowledge of products to educate and speak intelligently to customers regarding their ...
Customer Service Representative - Per Diem
Customer Service Representative - Per Diem. Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner. Excellent customer service skills. ...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative (pt Or Ft)
Opportunities are endless at DHL Seeking PT & FT Customer Service Representatives to: Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment; Maintain custome...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Admin Assistant / Customer Service Representative - Cape Cod, MA
We provide fertilization, weed control and pest management services using superior products and with amazing customer service, which is what keeps our customer coming back year after year!. Admin Assistant/Customer Service. Weed Man Lawn Care/Mosquito Hero of Cape Cod and Boston SW, a locally owned ...
Customer Service Representative
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ava...
Customer Service Representative ($17/hr)
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Sr Customer Service Representative
Responsible for crafting an outstanding customer service experience by supporting our customers both internal and external. Customer Service and order processing. This position will lead daily team tasks by reviewing overall customer needs and helping to set both team and individual priorities. Resp...