Technical Support Engineer

Technical Support Engineer, TopClass LMS

Alexandria, VA (Remote)

About us

TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life.

Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences.

About our position

We’re looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations.

In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement.

What you’ll be doing

• Resolving tier 2 and 3 technical issues raised by clients and partners.
• Actively collaborating with all teammates to resolve issues and propose solutions.
• Participating in roll out of code deploy and intermittent fixes and releases as needed.
• Maintaining a good working knowledge of TopClass functionality.
• Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed.
• Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers.
• Learning, following, adapting, and applying agile software development techniques, methodologies, and processes.
• Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement.
• Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance.
• Performing other job-related duties and responsibilities as may be assigned from time to time.

What we want you to have

• Bachelor’s degree in Computer Science, Information Science or related field, or equivalent experience
• 2+ years of experience in technical support delivery
• Experience in the following technologies : Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST
• Superior time management and multi-tasking abilities
• Solid interpersonal and communication (verbal and written) skills
• Excellent ability to collaborate successfully with others in person or remotely.

What we offer

WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia.

We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.