Customer Success Manager Chicago IL or Remote

Full Time position in Chicago, IL or Remote

Make sure to apply with all the requested information, as laid out in the job overview below.

posted 2 / 8 / 2021

At Predictive Sales A.I., we are inspired by our customers every day and seek to understand how we can better improve their lead generation needs.

For our Customer Success Manager role, we are looking for passionate, people-centric new team members who find great pride in generating success and growth for their clients.

This team member will have a keen eye for detail as both a subject matter expert on PSAI and its full suite of tools as well as a digital marketing coach educating our clients on the best strategies to continue driving their successes.

Similarly, this new team member will have a natural talent for business development in helping us grow our client relationships and the services that we provide for them.

If helping clients to continue achieving success is your passion, feel free to read on!

Responsibilities

As PSAI’s Customer Success Manager, you will :

• Become a subject matter expert on our PSAI software as well as help to educate our clients on how to use PSAI to achieve optimal results.
• Coach our clients on executing paid media campaigns (primarily with Facebook) including but not limited to account setup, strategy development, as well as regularly meeting with clients to review results and recommend new strategies as their needs evolve.
• Evaluate key metrics and, in turn, implement strategies that will improve clients’ experiences with our software.
• Work hand-in-hand with cross-functional team members to improve overall client performance.
• Calculate and report on our customer’s return on investment and other essential KPIs.
• Work on behalf of our clients to create mutually beneficial partnerships with other online entities and businesses.
• Act as the champion of the PSAI platform by retaining client accounts as well as upselling new opportunities and programs within Spectrum / PSAI to our existing clients.

Some Characteristics That Define You

As a Customer Success Manager at PSAI, you will wear many different hats in order to properly manage our clients’ needs and grow their businesses.

Here are just a few different things that will define you :

Organized. You will be in charge of multiple different accounts and multiple different projects within those accounts.

In order to yield the best results for your clients, you need to keep those projects organized and manage your time effectively.

• People person. You live to make your clients smile and understand how to handle them properly when you don’t.
• Active Listener. To talk the talk is a prized skill, but so is listening. We want you to treat this position like a consultative process, one in which our customers have a problem and we have their answer.

That means you must be able to sit back and listen to the issues our clients are having in order to truly understand the products and services that will solve them.

• Self-Starter. Taking initiative and finding new solutions to complex problems is the name of the game here at PSAI. Utilizing your self-starter / strategic mindset will help you and your clients go far.
• Leader. You will be responsible for leading your clients and their continued success through the tools we provide. Similarly, you will help to guide your colleagues down a similar path to success as well.
• Analytical. In order to solve problems and build innovative new solutions for our clients, it is essential that you know how to take an idea and analyze it from all of its angles.

Required Skills and Experience

We’re looking for Customer Success Managers who have :

• A Bachelor’s Degree in marketing, business, or a related field.
• Knowledge and firsthand experience with the search marketing industry.
• At least 2 years of professional Paid Social experience (Facebook preferred).
• Experience writing and testing paid ad campaigns.
• Experience with Facebook Ad Manager and Facebook Business Manager.
• Exceptional communication skills, both verbal and written.
• Experience in dealing directly with clients, ideally B2C clients.
• Familiarity and prior experience with Content Management Systems. Prior work with WordPress a big plus.
• A fundamental understanding of HTML and CSS a plus.

Being the dynamite Customer Success Manager that you are, we understand that in order to stay fresh all day you need a good work-life-play balance.

To make sure that’s possible this full-time position comes with a highly competitive salary and unparalleled benefits including :

• Retirement planning & company matching.
• A state-of-the-art office environment.
• Paid continuing education.
• Casual dress code.
• Free-Lunch-Friday.
• Company sponsored parties and group activities outside of the office.

Apply for our Customer Success Manager position and feel your impact with Spectrum / PSAI today!

Apply for Customer Success Manager

Complete Online Application : Please complete the application below to apply for Customer Success Manager at PSAI.

Resume files accepted : .pdf, .doc, .docx, and .txt

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Remote working / work at home options are available for this role.