Talent.com
DISPATCHER
DISPATCHERSouth Texas Career Page • San Antonio, TX, US
DISPATCHER

DISPATCHER

South Texas Career Page • San Antonio, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description : Job Summary

Communicates back and forth with Drivers to assist with problem resolution while on route for commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
  • Works with sites and the service department to optimize routes based on needs of the customer.
  • Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
  • Handles incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the area.
  • Initiates communication to customers while drivers are on-site / location, resolving pick-up and other issues delaying the service.
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
  • Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.

Education / Experience

  • Education : High School Diploma or G.E.D (accredited).
  • Experience : Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.

    • Certificates, Licenses, Registrations or Other Requirements

  • None required.

    • Other Knowledge, Skills or Abilities Required

  • Computer skills with ability to handle multiple programs and systems.
  • Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
  • Must have the desire and ability to learn WM proprietary software applications.
  • Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  • Normal setting for this job is : office setting.

    • Requirements :

    serp_jobs.job_alerts.create_a_job

    Dispatcher • San Antonio, TX, US

    Job_description.internal_linking.related_jobs
    Courier / DOT-2

    Courier / DOT-2

    Federal Express Corporation • San Antonio, TX, United States
    serp_jobs.job_card.full_time
    Driver / operator of company vehicles.Provides courteous and efficient delivery and pick-up of packages.Checks shipments for conformance to FedEx features of service and provides related customer s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Dispatcher

    Dispatcher

    Pel-State Services • San Antonio, TX, US
    serp_jobs.job_card.full_time
    PEL-STATE SERVICES IS LOOKING TO ADD A DISPATCHER TO OUR GROWING TEAM IN SAN ANTONIO! THIS IS A GREAT OPPORTUNITY FOR AN EXPERIENCED DISPATCHER TO JOIN A LEADER IN THE FUEL DISTRIBUTION INDUSTRY.Th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lot Porter

    Lot Porter

    Griffith Ford Seguin • Seguin, TX, US
    serp_jobs.job_card.full_time
    You will play a vital role in providing exceptional customer service and managing the service process from beginning to end. This is a Full Time position with hourly range of $11.In addition t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Dispatcher - Earn Up to $37 / hr

    Dispatcher - Earn Up to $37 / hr

    TradeJobsWorkforce • 78205 San Antonio, TX, US
    serp_jobs.job_card.full_time
    Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are comp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HVAC Dispatcher

    HVAC Dispatcher

    Lane Valente Industries • San Antonio, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U. We have a strong in-house group of field technicians that services top...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Dispatch Specialist

    Dispatch Specialist

    VirtualVocations • San Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Dispatch Specialist I to monitor technician workflow and manage service orders.Key Responsibilities Utilize systems to monitor workflow and assign work to qualified tec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    General Laborer

    General Laborer

    Vulcan Materials Company • Helotes, TX, United States
    serp_jobs.job_card.full_time
    Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete.When ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    DISPATCHER

    DISPATCHER

    LYDIA SECURITY MONITORING INC • San Antonio, TX, US
    serp_jobs.job_card.full_time
    Dispatch the authorities (PD / FD / MD).Resolve customer issues or concerns.Clear, articulate, and professional telephone voice and etiquette. Excellent customer service skills.High school diploma / equ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Radio Dispatcher

    Radio Dispatcher

    TradeJobsWorkforce • 78207 San Antonio, TX, US
    serp_jobs.job_card.full_time
    Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are comp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Dispatcher

    Dispatcher

    TradeJobsWorkForce • 78215 San Antonio, TX, US
    serp_jobs.job_card.full_time
    Receive and answer emergency and non-emergency calls Record all the calls Proactively address problems and suggest solutions Receive and dispatch orders Assess situation and prioritize calls Overse...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Strategic Dispatcher - Lubes

    Strategic Dispatcher - Lubes

    Sun Coast Resources • San Antonio, TX, US
    serp_jobs.job_card.full_time
    Position Reports To : Regional Director Non-Fuel Logistics.Compensation : Commensurate with experience.The Strategic Operations Dispatcher plays a critical role in optimizing routing, asset utilizati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Make Ready Auto Detailer - Bluebonnet Chrysler Dodge Ram

    Make Ready Auto Detailer - Bluebonnet Chrysler Dodge Ram

    Kahlig Auto Group • New Braunfels, TX, US
    serp_jobs.job_card.full_time
    Are you a clean freak? Do you obsess over every little detail? Do you love that new car smell? If so, our busy dealership may have the perfect opportunity for you as our new make-ready tech / detaile...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automotive Detailer- Boerne, Texas

    Automotive Detailer- Boerne, Texas

    OnSite Solutions LLC • Boerne, TX, US
    serp_jobs.job_card.full_time
    The primary responsibility of the Automotive Detailer is to clean and refurbish new and used vehicles within the scope of the customer specifications. We have hourly and commission pay plans.Medical...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Courier / Non-DOT

    Courier / Non-DOT

    Federal Express Corporation • New Braunfels, TX, United States
    serp_jobs.job_card.full_time
    Driver / operator of company vehicles.Provides courteous and efficient delivery and pick-up of packages.Checks shipments for conformance to FedEx features of service and provides related customer ser...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Bilingual Dispatcher

    Bilingual Dispatcher

    Liberty Tire Recycling • San Antonio, TX, US
    serp_jobs.job_card.full_time
    At Liberty Tire Recycling, we're building a sustainable future - one tire at a time.As North America's leading tire recycler, we offer a unique opportunity to make a real impact on the envi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Dispatcher

    Dispatcher

    TradeJobsWorkforce • 78241 San Antonio, TX, US
    serp_jobs.job_card.full_time
    Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are comp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Detailer / BlueBonnet Ford Lincoln

    Detailer / BlueBonnet Ford Lincoln

    Kahlig Auto Group • New Braunfels, TX, US
    serp_jobs.job_card.full_time
    Are you a clean freak? Do you obsess over every little detail? Do you love that new car smell? If so, our busy dealership may have the perfect opportunity for you as our new make-ready tech / detaile...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part Time Trash Collector - Evening Shift - Personal Truck Required (Weekends, SA)

    Part Time Trash Collector - Evening Shift - Personal Truck Required (Weekends, SA)

    Valet Living • New Braunfels, TX, United States
    serp_jobs.job_card.part_time
    A personal and reliable open-bed pickup truck or vehicle hauling a trailer is REQUIRED for this position.Are you looking for a part-time job that keeps you moving and helps you earn extra income? W...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted