CornerStone Staffing is currently recruiting for the following position :
Job Title : Senior Customer Service Technician
Location : Richardson, TX
Pay : $23 / hr
Schedule : Mon - Fri 7am- 4pm
Job Duties :
Maintaining excellent customer service.
Troubleshooting over the phone with customers to determine a problem / solution.
Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.
Entering repair information in our database to include parts used, labor codes and troubleshooting information, documentation of Infant Mortality Failures, etc.
Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.
Road testing of repaired units.
Entering call log and customer information within database system.
Communicating problems and issues to CSD Supervisor and CSD engineer.
Other duties may be assigned.
Requirements :
Knowledge of optics / laser technology
Associates degree or Technical certificate / prior experience may be considered in place of a degree
Knowledge of RF, analog and digital circuitry (desired but not required)
Knowledge of soldering techniques
Ability to quickly determine or analyze problem(s) and communicate to customer
Customer care skills, including the ability to diffuse a difficult customer situation
The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. Employee must be able to perform duties outdoors / hazardous conditions.
Ap plication Process Includes :
Drug testing
Background check
For immediate consideration, send your resume to katelynr@cornerstonestaffing.com
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