Cable Service Technician

Description :

Job Title - Technician

Location - All Locations

Department - Operations

Status - Full-time or Part-time / Non-exempt

Reports To - Lead Technician or System Supv.

Direct Reports - No

MVR Guidelines

SUMMARY

Technicians install service-related equipment in order to provide a customer with audio / visual or internet services.

Additionally, troubleshooting service problems and educating customers is routinely part of the Technicians job.

DUTIES & RESPONSIBILITES

• Complete the installation of all work orders in their entirety according to FHG Solutions and cable industry standards and practices and within expected timeframes. All work performed must be neat and technically sound. Work orders may be received from Dispatch, Leader or other management employees. Report work order discrepancies to Lead Technician or System Supervisor immediately.
• Responsible for acquiring equipment from the warehouse according to work orders and management instructions. Responsible for returning equipment at the end of the shift or when otherwise instructed.
• Maintain tools and equipment in good working order and ensure power supplies are fully charged.
• Communicate regularly with dispatcher(s) regarding arrival / departure of job site, job coding, to report delays or to request assistance.
• Accurate completion and submission of daily reporting and paperwork including but not limited to time sheets, recording in-route and on-the-job start and end times using PDA software, printing receipts and obtaining customer signature when work order is complete.
• Maintain a clean work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
• Technical development training / certification is required; successful completion is mandatory to remain an active employee.
• Follow all required company & OSHA safety rules.
• Other duties as assigned.

PGM25

Requirements : SKILLS

EDUCATION / QUALIFICATIONS

COMPENSATION

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