Job Description
Job Description
Recent College Grads Welcome! Entry-Level Customer Service Representative
We are actively seeking motivated and trainable individuals to join our team as Customer Service Representatives . In this entry-level role, you will play a key part in maintaining the daily operations of our customer service and sales teams, with a focus on driving customer loyalty and engagement through outstanding customer service.
Essential Duties and Responsibilities :
- Support programs that enhance team performance and align with company goals
- Assist the customer service and sales teams in achieving operational objectives
- Train and mentor new or less experienced customer service staff
- Review and evaluate team members' work to ensure quality and timeliness
- Investigate and resolve escalated customer service inquiries
- Foster behaviors that focus on improving customer satisfaction and driving loyalty
This is an entry-level position with opportunities for growth into management roles . We provide training to help you succeed and advance in your career.
We are hiring immediately for this position!
Qualifications :
- 1 to 3 years of Customer Service experience preferred
- Ability to cross-train and develop team members
- Skilled in Account Retention and problem-solving
- Excellent verbal and written communication skills
- Ability to multi-task and stay calm under pressure
- Strong conflict-resolution and active listening skills
- Effective at prioritizing work and adapting to change
- Capable of handling difficult customer situations with professionalism
- A team player with a positive attitude and a focus on building a strong team spirit
Why Join Us?
- Opportunity to gain experience in a customer-centric environment
- Fast track to management with ongoing training and support
- A dynamic and supportive work atmosphere with room for growth
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