Personal Financial Specialist

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

SUMMARY :

The Personal Financial Specialist will have a primary focus on sales development results, and member relationship building through the promotion of deposits, loans, fee-based services and the retention of members.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Opens and closes member accounts
• Performs all duties necessary to help members with all needs, concerns, or problems related to opening and maintaining their accounts
• Notarizes and / or guarantees signatures, if authorized
• Achieve 100% of monthly individual sales goals, including deposit and lending unit goals.
• Cross-Sell Visa Credit Cards Achieve a quarterly / yearly individual Cross-sell goal.
• Cross-sell MRC (Warranty) Policies - Achieve a quarterly / yearly individual Cross-sell goal.
• Loan Origination Achieve quarterly / yearly branch origination goal.
• Processes and prepare loan applications through appropriate system, notifies members of loan decisions, and processes, delivers, and witnesses signing of loan documents
• Open accounts and submit loan paperwork accurately and within compliance guidelines as outlined by credit union policy and procedure.

Less than 5% errors and / or compliance corrections or issues .

• Perform front-line and drive through teller transactions as needed
• Attends Sales Meetings and available training sessions
• If authorized to do so, approves checks, file maintenances and performs supervisory overrides
• Provides guidance to the teller line with respect to sales and the referral process
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal sales goals
• Provides an exceptional member experience with all member interactions
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS :

• High school diploma and equivalent years of experience. Bachelor’s degree preferred.
• Three years’ experience in a financial branch environment or experience comparable within the financial industry or an retail sales environment
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Experience with the loan application process and standard or typical internal operating policies and procedures.
• Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
• Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.

and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).

• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including : Credit, Drug Screen, Bondability, & Criminal Background .

JOB COMPETENCIES :

Member Focus builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers

Acting with Integrity - Clearly states goals and beliefs; lets people know his / her true intentions; does what he she said they would do;

follows through on commitments

• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups;
• is flexible / open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals;

puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.

• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team;
• takes personal responsibility for job performance and accepts accountability; handles change; sets personal standards; stays focused under pressure;

meets attendance / punctuality requirements.

Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work;

is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns / acts on challenges and pro-actively recommends solutions

Decision Making / Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.