Customer Service Specialist
Phoenix, AZ
5 Months contract + Ext
Shift timings : 8am to 5pm
Pay rate : $18.25 / hr W2
BASIC PURPOSE OF POSITION :
- Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints.
- Interact with customers in a positive, friendly manner that ensures high customer retention.
- Input phone / fax orders and relative data into the computer by performing the following duties.
ESSENTIAL RESPONSIBILITIES OF THE POSITION (includes the following; other responsibilities may be assigned) :
- Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
- Receive and input orders and ensure they are filled in an accurate and timely manner. Call customers when necessary to advise shipment delay and / or information necessary to process orders.
- Answer product availability questions; suggesting information about other products and services.
- Follow through on customer requests as needed.
- Arrange transfer of inventory from other Service Centers as needed.
- Initiate tracers with carriers.
- Make changes to or cancel orders / backorders.
- Initiate orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.).
- Initiate file maintenance for corrections to computer's customer file. Perform clerical duties such as filing invoices.
- Fill out forms, determine changes for service requested.
- Provide assistance to other service centers as the need arises.
- Respond to questions about their orders and shipments.
- Handle all customers in a professional manner.
- Obtain customer feedback information.
- Adhere to all company policies and procedures.
NON-ESSENTIAL RESPONSIBILITIES OF THE POSITION :
- Perform all other duties and special projects as assigned.
- Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner.
ESSENTIAL REQUIREMENTS FOR THE POSITION :
- High School diploma or GED; Associates Degree preferred.
- Excellent customer service skills (friendly, courteous, professional, and helpful). Proficient with Microsoft Windows 2000 / XP Professional.
- SAP experience strongly desired.
- Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
- Ability to calculate figures and amounts.
- Strong verbal, written and interpersonal skills.
- Ability to organize and prioritize work.
- Ability to work with minimal supervision.
- Ability to work overtime as required.
- Strong work ethic, with focus on attendance and punctuality.
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