Position Title : Customer Service Manager
Department : Sales
Supervisor : Branch Manager
FLSA : Non-exempt
Position Summary :
Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product selection, merchandising, and special requests.
Receives, investigates and responds to all customer inquiries regarding products, orders and complaints.
Essential Functions :
- Maintains up-to-date, in-depth knowledge of products and customer satisfaction.
- Provides timely and accurate information to incoming customer order status and product information requests.
- Processes customer orders / changes according to established department policies and procedures
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with Field Marketing Representatives to meet and exceed customer service expectations.
- Investigates and resolves customer complaints in a timely and professional manner.
- Assists customers with product location and detailed information when needed.
- Maintain product and customer service information using computer software such as Microsoft Word and Excel as well as industry specific software.
Other Responsibilities :
Performs other work-related duties as required and assigned.
Education, Experience and Skills Required :
- Bachelor’s Degree, OR
- High School Diploma or GED with at least 4 years experience in customer service, OR
- Any appropriate combination of education and experience.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
- Effective oral and written communication skills.
- High level of interpersonal skills to handle sensitive and confidential situation and documentation.
- Commitment to company values and strong customer orientation.
- Computer Literacy
Work Environment :
- May require occasional exposure to store areas where temperatures may be cool or cold such as the Deli Department and Freezer.
- For the most part the ambient will be room temperature, lighting and traditional office equipment as found in a typical office environment.
I have had the opportunity to read and discuss this job description with my supervisor. I fully understand the responsibilities and qualifications required for this job.
Furthermore, I find that I am capable of performing the required functions.
Acknowledgement :
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
From $17.25 - $17.83 an hour
PI247769063
FT Assistant Manager Customer Service
Promote customer goodwill by role modeling and providing high standards in customer service. Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training. Store 08327 Customer Service (7245662). Effective communication, customer service, and s...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) - Full Tim
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
FT Assistant Manager Customer Service
Promote customer goodwill by role modeling and providing high standards in customer service. Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training. Store 08327 Customer Service (7245662). Effective communication, customer service, and s...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Product Manager- Global Customer Service
The Product Manager for Global Customer Services will be responsible for developing marketing strategies, business proposals, and sales support for our Services business. This position requires close interaction with our marketing analysts, field service team, sales, and other business partners arou...
Customer Service Manager Trainee (H)
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations. Effective communication, customer service, and selling skills. Maintain effective work schedules to meet production and customer service standards as well as...
Senior Manager, Customer Service Adoption
You’ll become part of our Intelligent Automation & Customer Service Product GTM Strategy team. Become a subject matter expert for Pega Platform and Customer Service – focusing on defining and standardizing implementation best practices and repeatable solutions. Experience working in a high-tech firm...
Manager, Sales and Customer Service
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...