Platform Engineer Team Lead

About DMI :

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.

DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity :

Platform Engineer Team Lead

DMI offers the opportunity to participate in the evolution of end user computing technology across the enterprise. The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery model.

The Platform Engineer Team Lead is responsible for providing high quality support in managing, planning, monitoring, and reporting on the service and remediations.

The Platform Engineer Team Lead is charged with managing and monitoring the enforcement of all applicable directives at a quality level acceptable to the customer.

The Platform Engineer Team Lead will devise, and review methods for monitoring, evaluating / reporting the performance. As part of a continuous process improvement role, the Platform Engineer Team Lead will play a critical role in reporting deviations, monitoring and reporting trends, remediating non-complaint systems, and ensuring products are current.

The position is a Hybrid position which requires remote and onsite support in Arlington, VA. There may be times where the Platform Engineer Team Lead needs to be available outside of normal hours to support critical issues, meetings, or implementation windows.

Technology Scope of Position

Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, windows device management, group policies, browsers, printers and administrative scripting.

Solid knowledge of the following product space including Windows platform, Intune, Autopilot, Windows Update for Business, M365, PowerShell, Power BI, Group Policy, Azure Active Directory Responsibilities

Lead a team of 6 platform engineers and help prioritize work efforts, complete status reports, and communicate with program level senior management and federal stakeholders

Perform deployments, and troubleshoot complex issues in a large network environment

Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks

Work in a large IT enterprise environment following SOP’s and Work Instructions to provide quality customer service

Provide solutions to complex issues; handle multiple tasks in a fast-paced environment

Work in a group setting and able to collaborate with remote personnel of various skill levels

Work with minimal supervision, with attention to detail, and follow-through

Ensure the Change Management procedures are followed

Develop automate tools for information gathering and configuration changes to the desktop environment

Provide guidance and recommendation for user and machine group policies

Maintain distribution points across all sites including vendor sites when necessary

Work closely with Application teams to test and approve new software being added to the builds

Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models

Troubleshoot complex application issues within the end user environment

Maintain currency in end user market trends and participate in industry workgroups as needed.

Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management

Process oriented and can document work processes and workflows

Familiar with building and configuring Intune Autopilot

Knowledge of remote support tools +(e.g. BeyondTrust, Remote Help)

Familiar with core technologies such as DNS, DHCP, storage and networking

Basic code skills in one of the following languages PowerShell / VBScript / Python

Qualifications :

10 years of experience in IT support or related field

Experience in Systems Administration, including server & workstation troubleshooting

Experience using ticketing systems, such as ServiceNow

Microsoft Intune managing windows devices

Knowledge STIG or CIS controls

Knowledge of network concepts / protocols

Knowledge of scripting / programming

Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher)

LI-JS3

Location : Remote

Physical Requirements : N / A

US Citizenship Required

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing.

As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients.

The following categories make up your DMI wellbeing :

Community Blood drives, volunteering opportunities, Vacation parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community

Convenience / Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience

Development Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development

Financial Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee

Recognition Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.

Wellness Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

DMI is an Equal Opportunity Employer Minority / Female / Veterans / Disability.

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