Customer Technical Support Engineer (Controls)

A Snapshot of Your Day :

This role will be part of a team of technical support engineers within the Global Services team in Compression business. The team is passionate about supporting turbo compressors product line and consistently works with various internal and external team members.

How You'll Make an Impact :

• Be part of the global CP Customer Technical Support (CTS) team passionate about Turbocompressor (TCP).
• Provide effective day-to-day operational support on controls and instrumentation issues to ensure responses to all inquiries are provided within desired timeframe while meeting Siemens Energy standards of safety, compliance and quality.
• Answer CTS tickets depending on team loading and technical focus of the ticket.
• Be ready to provide support and mentorship on variety of technical topics ranging from : maintenance, repairs, operational fixing of compressors.
• Support Marketing and Sales in front end customer support.
• Ensure high responsiveness towards customers by helping in monitoring performance metrics.
• Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc.
• Participate in and / or conduct process and design FMEA and RCA as a part of multi-functional team, as required.
• Closely coordinate with remote diagnostics team to demonstrate available unit data in fixing.
• Constant engagement with the team to identify areas of improvement, cost out and standardization.
• Provide mentoring to other members of the team on topics of expertise.
• Support strategic objectives under Shape Up program by leading key initiatives - targeted growth by demonstrating CTS case related opportunities and collaboration model with internal teams like Field Service and Regional tech support.

What You Bring :

• Bachelor's Degree in Mechanical, Electrical or Manufacturing Engineering or related field is required.
• Minimum of 5 years of experience in rotating machinery, in rotating machinery, e.g. centrifugal compressors, centrifugal pumps, axial compressors, hot gas expanders, reciprocating compressors, gas turbines, steam turbines, or auxiliary systems is required;

THOSE WITH GREATER YEARS OF EXPERIENCE MAY BE ELIGIBLE FOR A HIGHER- LEVEL POSITION.

• Shown expertise in the fields related to rotating machinery : controls and instrumentation design, package engineering, process controls design, installation and commissioning or solving.
• Expertise across multiple controls platforms used in compression packages : S7, PCS7, Rockwell A-B, Woodward, etc.
• Expert user of Salesforce, SAP, TeamCenter and other IT platforms used in engineering and technology environment.
• Experienced in leading sophisticated technical problems in critical operational scenarios with limited available information.
• Excellent grasp of digital tools that aid in technical solving including data analytics (RDS).
• Possess and demonstrate a high degree of tact and integrity; and be capable of dealing with management, peers, shop personnel, and clients.
• Ability to travel (up to 25%) domestically and internationally with a valid and current passport.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

Preferred Skills

• Master's degree in Engineering.
• Knowledge and understanding of Siemens Energy / Dresser-Rand's products and services.
• Expertise in the field of design and operation of centrifugal turbocompressors.
• Experience with different industry segments for compressors : upstream, midstream and downstream.
• Familiarity and experience with industry standards such as ASME and API.

About the Team

Our Business Area Compression Team offers comprehensive solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification, and solutions for Subsea business.

Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise.

We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected.

With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.

We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Check out this video to learn more about Siemens Energy : https : / / www.siemens-energy.com / employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities.

Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Career growth and development opportunities!
• Encouraging work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave
• This job may be based in New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay.

Details regarding our benefits can be found here :

https : / / benefitsatenergy.com / thinking-of-joining.html. The base salary range for this position if based in New York is $85, 000 -$120,000 and the annual incentive target is 10% incentive of base salary.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs.

Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

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