About Us :
At the Dole Agency, we pride ourselves on delivering exceptional service and personalized insurance solutions to our clients.
We’re looking for a dedicated and experienced Licensed Customer Service Representative to join our dynamic team and help us continue to provide outstanding client service.
Position Overview :
As a Licensed Customer Service Representative, you will be the first point of contact for our clients, assisting with their insurance needs and ensuring their satisfaction.
Your role will involve handling inquiries, processing policy changes, and providing expert advice on insurance products.
Key Responsibilities :
- Provide exceptional service to clients via phone, email, and in-person interactions.
- Assist clients with policy information, changes, and renewals.
- Handle inquiries and resolve issues in a professional and timely manner.
- Maintain accurate records and documentation of client interactions.
- Cross-sell and upsell additional insurance products based on client needs.
- Stay current with insurance products, policies, and regulations.
Requirements :
- Current insurance license (Property & Casualty) is required.
- Proven experience in client service or customer support roles.
- Strong communication skills, both verbal and written.
- Ability to multitask and handle high-pressure situations with a positive attitude.
- Proficiency in Microsoft Office and insurance software applications.
- Detail-oriented with excellent organizational skills.
What We Offer :
- Competitive pay rate of $10-$15 per hour, with opportunities for commissions based on performance.
- Full-time position with a Monday to Friday schedule.
- Professional growth opportunities and ongoing training.
How to Apply :
If you’re passionate about providing top-notch customer service and have the required insurance license and experience, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience.
Join our team at the Dole Agency and make a difference in the lives of our clients while growing your career in a supportive and rewarding environment!
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