Customer Service Engineer II

We give bright minds the tools to be truly creative and innovative. Join our team!

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

At Christie, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences.

We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another.

We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

Must be local to Los Angeles County, this is not a REMOTE position.

About the opportunity :

Welcome to Christie. We’re a global visual, audio and collaboration solutions company offering diverse solutions for business, entertainment, and industry.

Christie employs over 1,500 people globally and has installed over 100,000 projection solutions for a variety of industries worldwide and we’re not stopping there.

We’re continuing to break new ground as a powerhouse of innovation : leading the film-to-digital conversion, putting pixels everywhere with Christie MicroTiles and digital displays, and bringing massive landmarks to life with projection mapping.

Plus, we’re on the leading edge of new and exciting solutions : introducing immersive audio, advancing seamless presentation and collaboration, and opening a new frontier with laser projection.

If you’re looking for high quality, innovative, shared experiences you have come to the right place.

At Christie we believe that employees create our success and in exchange we provide competitive salaries, and an excellent benefits package including medical, dental, 401(k) with employer matching, paid time off, tuition reimbursement, and more.

Responsibilities :

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing.
• Provide timely and effective technical support to meet the customers’ expectations via telephone or in person.
• Develop and maintain good customer relationships.
• Evaluate services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.
• Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure.
• Repair and update products and software.
• Diagnose and repair Digital Projectors and Digital systems.
• Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment.
• Provide detailed technical documentation relating to all functions performed.
• Provide on-call technical phone support and field response.
• Install and document the installation of AV products and related equipment.
• Perform scheduled preventative maintenance to ensure optimum operation and a minimum of downtime of AV systems.
• Provide technical training for the end user relating to the operation of AV system and related equipment.
• Maintain accurate market inventory and inventory reports.

What we are offering :

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach.

Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight your contributions will have an influence.

The experience and skills we value :

• Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field.
• Minimum 3-5 years’ experience in repair / maintenance / theory of Digital projection systems and / or other Audio systems, in technical support, networking, field service, PC repair or related field experience.

What Will Put You Ahead :

• Experienced with audio / video test and calibration and related equipment.
• Electrical / Electronic understanding / training including troubleshooting skills.
• Understand AV signal flow and the ability to troubleshoot to find failed components.
• Ability to provide on-call support when necessary.
• Experience with multimedia equipment installation and service.
• Experienced with AV testing and calibration equipment.
• Excellent communications and customer service skills (verbal, written & analytical).
• Understanding of analog and digital circuits.

WORKPLACE GUIDELINES :

Occasional :

• Standing, Bending, Pushing / Pulling.
• Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+).
• Reaching above shoulder level.

Frequent :

• Reading and Writing.
• Ability to Comprehend.
• Sitting and using finger movements.
• Communicating orally.
• Reason and analyze.
• Perform calculations.

Christie is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (VEVRRA).

We are committed to building a diverse and inclusive workplace.

If you require special assistance or accommodation while seeking employment with Christie Digital Systems USA, Inc., please call Human Resources at (714) 236-8610.

We are open Monday through Friday from, 8 a.m. to 5 p.m., Pacific Time.

Equal Opportunity Employer (EEO) :

Christie Digital Systems provides equal employment opportunity without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a disabled veteran, recently separated veteran, Armed Forces Service Medal veteran, or other protected veteran, marital status, familial status, age, handicap or disability, genetic predisposition or carrier status, uniformed service status or any other characteristic protected by applicable law.

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