HVAC Dispatcher - 1847415

Job Description

Job Description

Job description

AtSURE Mechanical, our commitment to excellence goes beyond our organizational mission. We believe in making a meaningful impact on the communities we serve by not only creating employment opportunities but by becoming integral members of those communities.

Situated on Beekman Street in Cincinnati, our office and fabrication shop proudly stand in a federally designated Historically Underutilized Business Zone (HUBZone), symbolizing our dedication to community engagement and socio-economic development.

One of our core values is a steadfast commitment to fostering increased minority inclusion in the mechanical HVAC trade. To realize this objective, we have instituted a deliberate policy centered on targeted recruitment and training initiatives for qualified applicants from underserved communities in the Cincinnati area.

By prioritizing diversity and inclusion, we aim to create a more equitable and thriving workforce, reflective of the rich tapestry of our community. Join our family now!

Our Culture

Our company culture is defined by a great and friendly atmosphere, cultivating a sense of belonging and camaraderie. We pride ourselves on fostering a family environment where each team member is valued, supported, and empowered to contribute their best, creating a workplace that feels like a second home.

Our Values

• Integrity : We abide by the tenets of our trade with honesty and straightforwardness as our guiding principle.
• Teamwork : We strive to create an environment that promotes open communication, trust, and mutual respect for all.
• Ownership : We adhere to a philosophy of, "All for one, and one for all." We demand accountability as individuals and as an organization.
• Passion : We are passionate about our work, our people, and our clients.
• Commitment : Our clients' satisfaction is our ultimate reward.
• Safety : We provide a safe environment for our employees while holding them to a high standard of personal responsibility.
• Diversity : While celebrating our diversity, we are unified in one common purpose Quality construction.

Why Join Us

• We are a small organization with an open-door policy.
• We treat everyone with respect.
• We value integrity.
• We are primed for growth with unlimited opportunities
• $20.00 - $25.00 / hour
• Performance-based Pay or Bonus available

Benefits

• Medical, Dental, andVision
• 401(k)
• 401(k) Matching
• Continued Education
• Health Savings Account
• Job Training
• Mental Health Benefits
• Open Door Policy
• Paid Holidays andPTO (Paid Time Off)
• Referral Program
• Volunteer Programs

Responsibilities

As a Dispatcher , you'll be responsible for overseeing various aspects of customer service, scheduling, and dispatch operations.

Your duties will include :

• Customer Service :
• Assuring 100% customer satisfaction
• Receiving incoming customer service requests via phone or email promptly in a courteous manner and determining the purpose of the call
• Verifying, creating, or updating customers site and billing information in ComputerEase
• Maintaining constant communication with customers about their service status
• Assisting with various marketing and promotional strategies of the company
• Verifying customer satisfaction with follow-up phone calls and assisting in the solution of problems
• Monitoring status and encouraging customers to provide feedback from their service experience
• Monitoring and resolving potential customer issues or complaints
• Scheduling / Dispatch / Technician Support :
• Communicating and working closely with Service Manager and Office Manager maintaining service schedule and dispatch board
• Creating work orders and maintaining service schedule on the dispatch board and assigning work orders to Service Technicians based on workload, technician availability, expertise, and priority of need
• Exporting work orders to Fieldease
• Importing work orders from Fieldease
• Supporting Technicians with issuing POs for needed material or tools to complete service jobs and assisting in monitoring the status of special order items
• Coordinating restocking of service vans with the purchasing manager

Other Responsibilities :

• Billing :
• Ensuring customers are properly informed of our rates and terms consistently to ensure collection of payment when work is performed whenever possible
• Ensuring all work orders that are completed and are billed out promptly
• Running proof of billings for the manager
• Payroll :
• Verifying labor hours for service technicians
• Miscellaneous :
• Providing accounting and administrative support for all Service Department related activities
• Providing support to Service Manager and Office Manager for regular technician training
• Coordinating transfer of construction job customers to service customers by coordinating an 11-month walkthrough and fostering a continued relationship

Our Hiring Process

• Fill out the simple application.
• A recruiter from SURE Mechanical will reach out promptly for a prescreening call.
• If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
• We will make an offer if you are a good fit.

Job requirements

• Have at least 1 year experience as a Dispatcher for an HVAC company
• 1-2 years of relevant experience
• Proficient in providing exceptional customer service, ensuring 100% satisfaction, and addressing inquiries promptly and courteously.
• Skilled in scheduling and dispatch operations, including creating and managing work orders, coordinating with technicians, and utilizing software systems for efficient workflow.
• Experienced in billing procedures, including informing customers of rates / terms, managing completed work orders, and facilitating timely billing processes.
• Capable of providing administrative support, including verifying labor hours, managing miscellaneous tasks, and supporting managerial functions such as technician training and customer relationship management.
• Must be authorized to work in the US.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."