A company is looking for a Call Center Program Manager to oversee the Five9 call center system and operations.Key ResponsibilitiesManage the rollout and integration of the Five9 Call Center with CRM (Salesforce)Collect and analyze call center KPI statistics and prepare reports for managementHire, coach, and train personnel to maintain high service standardsRequired QualificationsProven experience as a call center manager or in a similar roleExperience in customer service is requiredSolid understanding of reporting and budgeting proceduresProficient in MS Office and call center software programsFive9 VCC Development and Administration experience
Program Manager Data Center
A company is looking for a Program Manager - Data Center Construction. ...
Program Manager – Call Center Patient Support Services – Remote
Additionally, this role provides strategic client management, coupled with virtual program call center oversight and management. Monitor and verify call center staff phone calls with patients, providers, and third-party payers. Call center management/supervisor experience. Supervises and coordinates...
Utility Development Program Manager
Utility Development Program Manager. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance ...
Senior Manager, Program Management, Relay Operations Center Ops & Tech
Amazon Transportation Services (ATS) Relay Operations Center (ROC) team is looking for an experienced, innovative, strategic, and creative Senior Manager to join the ROC and lead a world class team focused on customer excellence within the Program Management Office (PMO) and Quality & Learning depar...
Manager, Quality Control (Call Center)
Quality Control/ Quality Assurance experience in a call center/operations environment. As the Manager of Quality Control, you will be a part of the Operations Support team. ...
Program Manager, Data Center Construction
In this role you will indirectly lead cross functional teams to resolve program wide issues. Partner with order management to ensure manufacturing and shipping of product takes place as scheduled and escalate potential risk to the execution manager. Independently lead efforts to solve program wide i...
Program Manager- Data Center Controls Engineer
Program Manager- Data Controls Center Engineer . Program Manager – Data Center Controls Engineer . The role is responsible for monitoring, maintaining, and optimizing the control systems and monitoring equipment that ensure the reliability and efficiency of our data center infrastructure. Data Cente...
Call Center Manager
Confirmation Call Center Manager. America’s number one growing acrylic bath company, Bath Planet is looking to hire an experienced Confirmation Call Center Manager in our Tempe, AZ office. Hire, train and manage Call Center Representatives. Answer inbound calls and make outbound calls. ...
Utility Engagement Program Manager
Utility Engagement Program Manager. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance p...
Data Center Construction Program Manager
The Data Center Construction Property Development Program Manager is primarily responsible for leading and managing the design, pre-construction and construction activities on a given project. Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to...