Telecom Technician Level 4

Job Description

Job Description

Description :

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power.

The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders.

Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

With a national network of service professionals, Concentric provides engineering, installation and maintenance / management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Learn more at concentricusa.com.

Job Summary :

The Critical Power Level 4 Technician is an expert in the critical power industry and has extensive experience with telecommunications, utility and / or UPS power systems.

This is a leadership position that will supervise and train less experienced technicians. A level 4 technician should be able to design custom power solutions and provide turnkey installations.

Due to the energized electrical equipment (hot) work requirement of this position, safety must be of the highest importance.

A major aspect of this position is to ensure the highest standards of quality and service. This position reports to the Regional Service Manager and does not have any direct reports.

Key Job Responsibilities :

• Interact with people from all organizational levels, both inside and outside the company.
• Provide the highest quality of service possible to assure customer satisfaction.
• Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
• Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
• Functions with little direct supervision.
• Other duties as assigned by supervisor.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or abilities required.

• Perform the following work operations or job activities without supervision or direction :
• Addition or removal of common systems equipment hardware, including batteries.
• Addition or removal of wiring and connections.
• Lead verification / continuity testing.
• Analysis of job specifications and drawings.
• Provide work assignments to Skill Level 1, 2 and 3 Installers.
• Prepare a Method of Procedure (MOP).
• Resolve job specification and / or drawing problems.
• Mark / correct office record drawings.
• In-process and final quality inspections.
• Circuit modifications
• Software additions or upgrades
• Power transition work ( hot ties )
• Supervise and complete Telecom Central Office, Headend, MTSO and / or Regen, Switchgear and / or UPS equipment / battery Installations.
• Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests.

The Assessments are provided to Account Managers and / or Sales Team in support of their project quotations.

Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies.

Install DC Power System in customer locations.

• Perform preventive maintenance activities on critical power systems and equipment.
• Supervise site Installation teams and / or Subcontractors.
• Provide daily status updates to the Service Manager for all projects that they are leading.
• Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
• Responsible to maintain all company vehicles, inventory, tools, and equipment
• Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
• Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees.

Being sure to promote company products, suggestive selling and solving customer complaints and problems.

• Other duties as assigned by supervisor.
• Project Schedule
• Technician Efficiency
• Customer Satisfaction
• First Contact Resolution
• Other key performance measurements as determined by the direct supervisor.

Benefits

• At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include :
• Competitive pay Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Requirements :

• Education : AAS Degree / Tech School or equivalent work experience.
• 10+ years of technician experience with DC Power and / or UPS equipment is required.
• 5 years’ experience in lead technician role.
• Valid driver’s license
• Strong communication, problem solving, and analytical skills.
• Ability to organize his / her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in material handling environment is preferred, but not required.
• Intermittent travel expected within designated territory, home most nights.
• Willingness to work occasional overtime.

Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including :

• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
• Drivers must have a valid driver's license at all times.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT / FMCA guidelines during the hiring process.

Drivers must continue to maintain their active medical card status throughout their employment.

• Drivers must follow the DOT's HOS regulations.
• Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools;

use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms.

The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 100 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side.

Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.