Customer Service Manager
We have an immediate opening for a multitasking Customer Service Manager to join our team at our Manchester, PA location.
Candidates with a Degree and / or prior management experience are preferred.
Responsibilities :
- Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
- Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
- Oversee the customer service department
- Provide and / or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
- Assist with the development and implementation of reporting procedures
- Coordinate department programs, seminars, workshops, travel arrangements, special projects, and / or events; may coordinate program / project development and planning
- Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
- Demonstrate the ability to become proficient in the use of proprietary operational systems
- Other duties assigned as needed
Requirements :
- Bachelors Degree preferred; equivalent work experience will be considered
- 3 years directly related management expertise
- Management experience in a call center environment is preferred
- Knowledge of MS Word and Excel
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
- Organizing and coordinating skills
- Knowledge of accounting procedures
- Ability to communicate effectively, both orally and in writing
- Knowledge of management principles and practices
- Knowledge of supplies, equipment, and / or services ordering and inventory control
- Ability to analyze and solve problems
- Ability to gather data, compile information, and prepare reports
- Ability to foster a cooperative work environment
We offer excellent Family benefits including : medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" .
Waste Connections is an Affirmative Action / Equal Opportunity Employer (Minority / Female / Disabled / Veterans)
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