Purcell Tire (formerly Jacks Tire & Oil) - General Service Technician - Boise, ID

Job Description

Job Description

Description : MISSION

MISSION

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

ESSENTIAL DUTIES

• Pull customer vehicles in and out of the shop
• Complete oil / lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
• Complete proper / appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
• Perform tire replacement and repair services
• Work with and reset TPMS systems
• Replace wipers and light bulbs
• Use automotive lift equipment in a safe manner.
• Clean, stock, and maintain work area
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
• Perform wheel alignment service
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Protect company assets
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements :

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education : High School
• Minimum Job-Specific Experience : 1-2 years
• Management Experience : N / A
• Driver’s License Required : Yes
• Other Job-Specific Licenses or Certifications Required : Tire Industry Association ATS certification, ASE certifications, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s :

Tire & Automotive Industry Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.

Mastery of all major automotive emissions, engine management, and electrical systems

• Mechanical Knowledge of automotive vehicles and tools, including their repair, and maintenance.
• Customer Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Repairing Repairing machines or systems using the needed tools.
• Troubleshooting Determining causes of operating errors and deciding what to do about it.

Tools & Technology KSA’s :

• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Phone Systems Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s :

• Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Service Orientation Actively looking for ways to help people.

Communication KSA’s :

• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
26 days ago