Job Description
Job Description
Reports to : Director, Inside Sales and Customer Service
Cooperates with : Sales, Engineering, Accounting, Project Management, Operations
Primary Responsibility : To support MIRATECH direct and independent sales channels
What You’ll Do :
- Provide sales support to improve the effectiveness of MIRATECH’s outside sales personnel both staff and independent sales agents
- Provide customer service for inbound inquiries / transactions through calls and internet requests
- Develop detailed working knowledge of MIRATECH’s products, markets and customers through training and territory sales coverages.
- Make outbound calls to new and existing customers to grow and develop relationships
- Manage in-house account relationships and sales
- Respond to customer and regional sales managers’ requests, generate proposals, CRM database maintenance, document management, track order status and generate reports
- Liaison between Engineering, Operations, Sales, Accounting and Customers
- Regularly input call notes and other important account information in CRM system to track customer contact history
- Assist with coordinating presentations for outside sales, reps and customers
- Communicate and follow-up on sales leads with customers, RSMs, and sales channels
- Manage customer and product complaints to Quality team
- Travel as needed with outside sales for ongoing training / development
- Other duties as assigned
What Qualifies You :
- Bachelor’s Degree required or equivalent work experience of 3+ years
- Previous customer service and / or sales skills required
- Experience with the use of CRM, ERP or other large database systems preferred; Syspro experience is a plus
- Excellent written and verbal communication and interpersonal skills
- Drive to meet and exceed performance targets and customer satisfaction levels
- Ability to establish priorities and work independently
- Must be detail-oriented and have ability to multi-task
- Additional language skills are a plus
- Proficient in MS Office applications (Outlook, Teams, Sharepoint, Word, Excel, PowerPoint)
What’s In It For You :
- Competitive Salary
- 5% 401K match
- $350 Annual Wellness Credit
- 15 days PTO
- 5 days of Sick Leave
Equal Opportunity : MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.
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