Branch Manager

Job Description

Job Description

Company : Echelon Supply and Service

Position : Branch Manager

Overview : Since 1977, Echelon Supply and Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world.

Echelon Supply and Service is currently seeking an experienced Branch Manager to join our team.

Job Summary : The Branch Manager is responsible for delivering high levels of customer satisfaction, by ensuring that we exceed our customer commitments at the branch.

This role would manage all aspects of the daily operations of the branch, including but not limited to : receiving, stock put away, picking, production, testing, packaging, shipping, receiving, and general housekeeping.

Additionally, they are responsible for reviewing purchase orders, sales orders, and the creation of the daily schedule. This position will also be directly responsible for the financial success of the branch.

Duties and Responsibilities :

• Own, direct and manage all aspects of the branch operations and customer service including, but not limited to, warehouse, operations, shipping / receiving, quality and customer service
• Implement and promote the Echelon Way initiative to create a customer centric operational model that focuses on operational success and best in class customer service
• Manage all personnel activities, including hiring, training, and when necessary disciplinary actions
• Responsible for ensuring inventory accuracy
• Responsible for both the inbound and outbound quality of products
• Utilize available data to meet and exceed customer requirements
• Coordinate with the inside and outside sales teams, to achieve monthly, quarterly, and annual sales & financial goals
• Manage will call customer service to ensure walk in customers are accommodated timely and with world class customer service
• Use of ERP and CRM system to perform duties

Qualifications :

• Motivated self-starter with a strong, proven track record of operational and customer service success
• Experience in a leadership capacity
• BA in Business, or another related field and / or 5+ years of high paced management experience
• Experience with Microsoft Office products
• Strong computer skills including success with ERP
• Enjoys working with people and cascades a mentality of customer satisfaction throughout the workforce

Skills and Abilities :

• The ability to meet and exceed target goals
• Ability to thrive in a fast-paced environment
• Ability to multi-task, and prioritize multiple projects simultaneously
• Highly organized, with the ability to work independently
• Hands on approached to management
• Promotes a team environment encouraging employees to have a stake in the success of the business

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.