Field Service Technician (Hagerstown, MD area)

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry.

The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

Compensation Data

Salary ranges from $35-$38 per hour based on skills and experience.

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well :

• $3000 SIGN ON Bonus!
• Employees First way of life : all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life / disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and / or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions.

Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main Tasks and Responsibilities

Technical and product knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment

Managing the customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Operate assigned service vehicle in compliance with Hiab driving policy and relevant state / federal regulations
• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage personal time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

New business opportunities

Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach / tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned

Accountabilities :

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Mobile, adaptable and able to work in variable physical site conditions without direct supervision
• Qualification from higher vocational school (below Graduate / BSc level) in at least one of the following : mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
• Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
• Working knowledge of diesel engines and hydraulic drive systems
• Fluent in local language and working knowledge of English, spoken and written
• Operators licenses for all equipment used in line with local requirements
• Maintain records in compliance with terms and conditions of agreements
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• Understand, monitor and comply with all Safety and Environmental requirements
• Own tools required

What you’ll need to succeed

Education :

• Minimal High School diploma / GED required
• Technical or Secondary College preferred

Working experience :

3+ years of mechanical, hydraulic, or electrical operations preferred

Skills and competencies :

• Customer-oriented
• Able to cope with stressful situations
• Capable of operating independently
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills

Personal attributes or qualities :

• Finds our company values : caring, reliable and pioneering appealing and he / she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented
30+ days ago