Position : Customer Service Representative
Location : 4750 W 2100 S #120 Salt Lake City, UT 84120
Terms : Full-time Hybrid
Pay : $17 / hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time.
With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.
And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).
MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and / or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualifications
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening / comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
- Health, dental, and vision coverage / HSA
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - Apply TODAY, Work TOMORROW!
We are currently seeking an experienced customer-oriented professional to join our team as a Client Service Representative. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicate...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
Looking for motivated people who love to interact with customers, providing great customer service while working in a fast paced team environment, and learn valuable automotive skills with great advancement opportunities. ...
Customer Service Representative - Accredo - Remote
As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy. Our Customer Service Associate Representatives are integral to our mission of elevating patient care. This role r...
Customer Service Representative / Digital Key Operator
The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Customer Service Representative (CSR). Attract potential customers by answering product and service question...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Why join Penske as a Customer Service Representative, you ask? It’s simple. Excellent customer service and communication skills. You will be...